Practical English for hotel and hospitality reference book

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作者：梁悦，刘朝阳主编

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ISBN：9787566300232

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简介

《酒店实务英语辅导用书》主要内容简介：《酒店实务英语》以行动导向理论为指导，从酒店工作过程与典型的工作任务出发，以酒店实务为视点，创建基于行动领域的学习情境，组织教学内容，以期让学习者通过课程学习，建构其酒店服务情境下的英语交际能力。该教材遵循职业针对性、岗位实用性、实践可操作性原则，优化实训课程结构和内容；方便教师使用以学生为中心，教学做合一、理论与实施合一、工学结合的教学模式，开展酒店实务英语教学。

Module 1 Front Office
Part 1 Room Reservation
Part 2 Concierge Service
Part 3 Check in
Part 4 Dealing with Complaints
Part 5 Cashier ServiceModule 2 Housekeeping
Part 1 Showing the Room
Part 2 Cleaning the Room
Part 3 Laundry Service
Part 4 Room Service
Part 5 Personalized Housekeeping Service
Part 6 Dealing with EmergenciesModule 3 Food and Beverage
Part 1 Taking Restaurant Reservations
Part 2 Seating the Guests
Part 3 Taking Orders
Part 4 Services during the Meal
Part 5 Bar ServicesModule 4 Health and Recreation Club
Part 1 Beauty Salon
Part 2 Gym
Part 3 Sauna Bath and Spa
Part 4 Swimming, Golf and KaraokeModule 5 Business Center
Part 1 Secretarial Services
Part 2 Convention ServicesModule 6 Other Services in the Hotel
Part 1 Depositing Luggage
Part 2 Shopping
Key to the Exercises in the Textbook
Key to the Activities

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Practical English for hotel and hospitality reference book

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