1. Introduction and Overview / Alan Firth
2. Negotiation in the workplace: the view from a political linguist / David V. J. Bell
3. Negotiation and compromise: a microanalysis of a discussion in the United States Federal Trade Commission / Jack Bilmes
4. Agendas and arrangements: everyday negotiations in meetings / Deirdre Boden
5. Making a bid for change: formulations in union/management negotiations / Esther Walker
6. Masked negotiation in a Japanese work setting / Kimberly Jones
7. Practices in the work of ordering software development / Graham Button and Wes Sharrock
8. Talking for a change: commodity negotiating by telephone / Alan Firth
9. 鈥橬egotiating activity鈥?in technical problem solving / Johannes Wagner
10. 鈥橠eviations鈥?in an intercultural business negotiation / Helen E. Marriott
11. Negotiating categories in travel agency calls / Harrie Mazeland, Marjan Huisman and Marca Schasfoort
12. Negotiating terms in social welfare office talk / Per Linell and Erik Fredin
13. Disposal negotiations in general practice consultations / Paul Ten Have
14. Negotiating 鈥檃dvice鈥?in a call to a consumer helpline / Brian Torode
15. Locating negotiation activity within document design presentations / John Wheatley.