Oxford business English skills (China edition with CD-ROM),Effective telephoning
副标题：无
作 者：Jeremy Comfort著;陈苏东总改编;李平，张燕本册改编
分类号：
ISBN：9787309073348
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简介
随着我国对外开放力度的不断加大，英语学习早已从单纯的语言交流
走向多元化，对既熟悉国际商务又熟练掌握英语的高级复合型人才的需求
也越来越大。正是基于这种广泛的社会需求，复旦大学出版社与牛津大学
出版社合作，引进广受赞誉的牛津商务英语系列教程。全书分别为：《成
功通话》、《成功交际》、《成功会谈》、《成功演讲》和《成功谈判》
。
牛津大学出版社以出版高质量英语教材驰名，该套英语系列教材有着
鲜明的风格与特点：一是实用性强，书中的每一选题都来自经济和商务活
动，使读者通过学习对商务活动各个层面可全方位掌握；二是可操作性，
整套图书确立一个容易理解、进入的起点，通过VCD和录音带等模拟商务活
动的真实场景，让读者得以进入商务实践，并在实践中获得技能的提升。
自2001年出版以来，本套书一直受到读者的青睐。随着多媒体在英语
教学中的普遍应用，在广泛听取读者意见的基础上，我们推出了CD—ROM版
教材，以满足读者通过计算机进行学习的需要。
目录
First contacts preparing for a telephone call key vocabulary about preparing and making calls
page 6 telephoning
The right person explaining the purpose of opening calls opening calls
page 12 a call
An unexpected receiving calls and taking taking messages, taking messages
call messages spelling names
page 18
What's the structuring a message leaving messages, structuring information on
message? handling numbers the phone
Page 26
Handling giving feedback, echoing, asking for repetition, exchanging and responding
infomtation clarifying clarification, responses to information
page 32
Communication avoiding communication calling back calling back
breakdown breakdown,making internal
page 36 calls
Making plans reaching agreement making arrangements telephone arrangements
page 42 and appointments
Solving problems active listening, reflective asking questions making enquires
page 48 questions
Handling handling complaints, reassuring, making complaining over the phone
cemplaints staying positive promises
page 54
Closing a call recognizing closing signals, closing a call closing calls
page 60 effective closing
Vocabulary & notes
page 66
Ustenlng tapescdpt
page 81
Answer key
page 99
VCD transcript
page 112
page 6 telephoning
The right person explaining the purpose of opening calls opening calls
page 12 a call
An unexpected receiving calls and taking taking messages, taking messages
call messages spelling names
page 18
What's the structuring a message leaving messages, structuring information on
message? handling numbers the phone
Page 26
Handling giving feedback, echoing, asking for repetition, exchanging and responding
infomtation clarifying clarification, responses to information
page 32
Communication avoiding communication calling back calling back
breakdown breakdown,making internal
page 36 calls
Making plans reaching agreement making arrangements telephone arrangements
page 42 and appointments
Solving problems active listening, reflective asking questions making enquires
page 48 questions
Handling handling complaints, reassuring, making complaining over the phone
cemplaints staying positive promises
page 54
Closing a call recognizing closing signals, closing a call closing calls
page 60 effective closing
Vocabulary & notes
page 66
Ustenlng tapescdpt
page 81
Answer key
page 99
VCD transcript
page 112
Oxford business English skills (China edition with CD-ROM),Effective telephoning
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