REPUTATION RULES: STRATEGIES FOR BUILDIN

副标题:无

作   者:Daniel Diermeier 著

分类号:

ISBN:9780071763745

微信扫一扫,移动浏览光盘

简介

  In our lightning-fast digital age, a company can facehumiliation and possibly even ruin within seconds of a negativetweet or blog post. Over the last year companies such as BP,Goldman Sachs, and Toyota have experienced serious blows to theirimages that could have had reduced impact if their leaders hadimplemented reputation management into their business strategy andculture.  There is no one in either the corporate or academic spherewith greater expertise in the area of corporate reputation than Dr.Daniel Diermeier. An award-winning professor at the Kellogg Schoolof Management, Northwestern University, Dr. Diermeier has blazed apath in understanding the significance of reputation management anddemonstrating how a company can create a program so powerful thatit can help turn a potential public disgrace into a public imagesuccess story.

目录

FOREWORD BY PHILIP KOTLER
PREFACE
 TWO ITEMS ON THE CEO'S AGENDA
ACKNOWLEDGMENTS
iNTRODUCTION
 BEYOND THE OBVIOUS
CHAPTER 1
 THOMAS OFF THE RAILS
 The Decisive Moment and How to Miss It
CHAPTER 2
 MERCEDES AND THE MOOSE
 Brand Management beyond Customers
CHAPTER 3
 SHELL TURNS ON THE WATER CANNONS
 The Growing Impact of the Second Circte
CHAPTER 4
 OF SHOWER CURTAINS AND WASTEBASKETS
 Perks, Scandats, and Morat Outrage
CHAPTER 5
 THE KATRINA CHRONICLES
 Doing the Right Thing and Getting Credit for It
CHAPTER 6
 THE TERMINATOR GENE
 From Outrage to Fear
CHAPTER 7
 BEAT THE GRiN REAPER
 Strategic Anticipation and the
 Management of Reputationat Risk
CHAPTER 8
 THE AiM TEAM
 Now to Build a Sixth Sense
CHAPTER 9
 ANDERSEN BEFORE THE FALL
 Values, Culture, and the Teachable Moment
 CONCLUSION
 THE EXPERT TRAP
 Reputation, People, and the Need for Strategic Thinking
 NOTES
 INDEX
 ABOUT THE AUTHOR

已确认勘误

次印刷

页码 勘误内容 提交人 修订印次

REPUTATION RULES: STRATEGIES FOR BUILDIN
    • 名称
    • 类型
    • 大小

    光盘服务联系方式: 020-38250260    客服QQ:4006604884

    意见反馈

    14:15

    关闭

    云图客服:

    尊敬的用户,您好!您有任何提议或者建议都可以在此提出来,我们会谦虚地接受任何意见。

    或者您是想咨询:

    用户发送的提问,这种方式就需要有位在线客服来回答用户的问题,这种 就属于对话式的,问题是这种提问是否需要用户登录才能提问

    Video Player
    ×
    Audio Player
    ×
    pdf Player
    ×
    Current View

    看过该图书的还喜欢

    some pictures

    解忧杂货店

    东野圭吾 (作者), 李盈春 (译者)

    loading icon