REPUTATION RULES: STRATEGIES FOR BUILDIN
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ISBN:9780071763745
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简介
目录
FOREWORD BY PHILIP KOTLER
PREFACE
TWO ITEMS ON THE CEO'S AGENDA
ACKNOWLEDGMENTS
iNTRODUCTION
BEYOND THE OBVIOUS
CHAPTER 1
THOMAS OFF THE RAILS
The Decisive Moment and How to Miss It
CHAPTER 2
MERCEDES AND THE MOOSE
Brand Management beyond Customers
CHAPTER 3
SHELL TURNS ON THE WATER CANNONS
The Growing Impact of the Second Circte
CHAPTER 4
OF SHOWER CURTAINS AND WASTEBASKETS
Perks, Scandats, and Morat Outrage
CHAPTER 5
THE KATRINA CHRONICLES
Doing the Right Thing and Getting Credit for It
CHAPTER 6
THE TERMINATOR GENE
From Outrage to Fear
CHAPTER 7
BEAT THE GRiN REAPER
Strategic Anticipation and the
Management of Reputationat Risk
CHAPTER 8
THE AiM TEAM
Now to Build a Sixth Sense
CHAPTER 9
ANDERSEN BEFORE THE FALL
Values, Culture, and the Teachable Moment
CONCLUSION
THE EXPERT TRAP
Reputation, People, and the Need for Strategic Thinking
NOTES
INDEX
ABOUT THE AUTHOR
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