简介
The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In additionto easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPointT presentations and electronic copies of all supporting material featured in the book. New Employee Orientation Training helps you design new employee orientation programmes at the organizational and department level. This guide will help make the process much easier and help you solve the most common challenges you are likely to face. Contains exercises, handouts, assessments and tools to help you: .rapidly build a customised new employee orientation programme .create both organisation-wide and department-level training .become a more effective and efficient facilitator .ensure training is on target and gets results"This book gives you just what you need to make the most of your company's new employee orientation programme. If you want to get your employees off to a good start and attract and retain stellar performers, then this is the book to buy." William J. Rothwell, Professor of HRD, Penn State University Karen Lawson is an international consultant, author and executive coach. She has extensive consulting and workshop experience in the areas of management, team development, communication and quality service across a wide range of industries, including financial services, pharmaceutical, chemical, manufacturing, health care and government. Other books in this series: Leadership Training, Customer Service Training, New Supervisor Training, Leading Change Training. Practical hands-on guide offers all the exercises, handouts and presentations you need to develop effective training programmes 'Workshop' approach helps you quickly and easily develop training in key business areas Includes a companion CD-ROM.
目录
Cover 1
New Employee Orientation Training 4
Contents 8
Preface 14
About the Author 16
Chapter 1 INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY 18
Understanding How and Why People Learn 19
Target Audience 20
What This Workbook Includes 21
Using This Workbook Most Effectively 21
Icons 23
What to Do Next 24
Chapter 2 IDENTIFYING THE ORIENTATION NEEDS OF NEW EMPLOYEES 26
Learning Styles and Perceptual Modes 27
The Changing Organizational Environment 28
DIVERSITY ISSUES 28
Age Differences 28
Meeting the Training Needs of Older Employees 29
Connecting with Younger Employees 30
Gender Differences 31
Culture 31
Disabilities 32
What to Do Next 33
Chapter 3 DESIGNING AN INTERACTIVE PROGRAMME 34
Purpose and Goals of the Programme 34
Elements of an Effective Orientation Programme 35
SETTING SPECIFIC LEARNING OBJECTIVES 36
SELECTING THE PROGRAMME CONTENT 37
CHOOSING STRATEGIES AND METHODS 39
Setting the Tone for Supervisors 39
First Day \u2014 New Employee Concerns 40
Organization-Level Orientation 43
Participant Materials 44
Creating the Environment 44
What to Do Next 45
Chapter 4 PREPARING FOR A NEW EMPLOYEE ORIENTATION PROGRAMME 46
Preparing for the Programme 46
FACILITATOR\u2019S TIMELINE 46
FACILITATOR MATERIALS 47
PARTICIPANT MATERIALS 48
FACILITIES AND EQUIPMENT 48
FACILITATOR PREPARATION 48
Refreshments 49
Breaks 49
Facilitator Responsibilities 49
Using Questioning Techniques 50
Providing Feedback 50
Facilitating Small-Group Activities 51
What to Do Next 51
Chapter 5 FACILITATING A NEW EMPLOYEE ORIENTATION PROGRAMME 52
Ways to Encourage Participation 52
NONVERBAL COMMUNICATION 53
VERBAL COMMUNICATION 53
THE ART OF QUESTIONING 54
Responding to Participants' Questions 55
SET THE GROUND RULES AT THE BEGINNING 55
REPEAT THE QUESTION 55
USE EYE CONTACT 56
CHOOSE YOUR WORDS CAREFULLY 56
RESPECT THE GROUP 56
RESPOND TO INDIVIDUAL CONCERNS 56
COVER ALL PARTS OF THE ROOM 56
DON\u2019T BLUFF 57
WHAT NOTTO SAY 57
Dealing with Problem Situations 57
KEEP YOUR COOL 58
HANDLE CHALLENGES WITH GRACE AND PROFESSIONALISM 58
Dealing with Problem Participants 59
THE TALKATIVE TYPE 59
THE SILENT TYPE 59
THE CLUELESS ATTENDEE 60
THE RAMBLER 60
THE BELLIGERENT PERSON 60
THE KNOW-IT-ALL 60
THE NEGATIVE PERSON 61
THE INDIFFERENT ATTENDEE 61
PEOPLE WHOSE PERSONALITIES CLASH 61
General Guidelines 62
Learning to Live with What You Encounter 62
What to Do Next 63
Chapter 6 EVALUATING YOUR NEW EMPLOYEE ORIENTATION PROGRAMME 64
Purposes of Evaluation 64
What to Evaluate 65
FOUR-LEVEL MODEL FOR EVALUATING TRAINING 65
Level 1: Reaction 65
What Level 1 Can\u2019t Measure 66
Deciding What to Measure at Level 1 66
Designing an End-of-Programme Evaluation Form 66
Conducting Interviews 67
Level 2: Learning 67
Level 3: Behaviour 68
Level 4: Results 69
What to Do Next 69
Chapter 7 DELIVERING A TRAINING ROOM-BASED ORIENTATION PROGRAMME AT THE ORGANIZATION LEVEL 72
Two-Day Programme 72
WHEN TO USE A TWO-DAY PROGRAMME 72
CHOOSING THE CONTENT 73
STEP-BY-STEP PREPARATION AND DELIVERY 73
ACTIVITIES AND MATERIALS 74
Two-Day Sample Agenda 75
TOPIC: THE JOURNEY BEGINS\u2014OPENING ACTIVITIES 75
TOPIC: INSIDE OUR ORGANIZATION 77
TOPIC: HOW WE OPERATE 80
TOPIC: COMING FULL CIRCLE\u2014CLOSING ACTIVITIES 82
One-Day Programme 84
WHEN TO USE A ONE-DAY PROGRAMME 84
CHOOSING THE CONTENT 84
STEP-BY-STEP PREPARATION AND DELIVERY 84
ACTIVITIES AND MATERIALS 85
One-Day Sample Agenda 86
TOPIC:THE JOURNEY BEGINS\u2014OPENING ACTIVITIES 86
TOPIC: INSIDE OUR ORGANIZATION 88
TOPIC: HOW WE OPERATE 90
TOPIC: COMING FULL CIRCLE\u2014CLOSING ACTIVITIES 92
What to Do Next 93
Chapter 8 CONDUCTING A DEPARTMENTAL ORIENTATION 98
Goals of the Departmental Orientation Process 98
Preparation for the Employee's Arrival 99
On the Employee's First Day 99
On the Employee's Second Day 101
During the Employee's First Week 102
What to Do Next 102
Chapter 9 DELIVERING DISTANCE ORIENTATION 104
Special Considerations 104
Content 105
Delivery Methods 105
MANAGER- OR SUPERVISOR-FACILITATED DELIVERY 105
Design for a Small-Group Session 105
Design for a One-on-One Session 107
TECHNOLOGY- AND COMPUTER-BASED DELIVERY 107
SELF-DIRECTED OR SELF-STUDY DELIVERY 108
What to Do Next 108
Chapter 10 LEARNING ACTIVITIES 110
Using the Accompanying CD 111
Learning Activity 10\u20131: Connections 113
OBJECTIVE 113
MATERIALS 113
TIME 113
PREPARATION 113
INSTRUCTIONS 113
DISCUSSION QUESTIONS FOR DEBRIEFING 114
Handout 10\u20131: Connections Worksheet 115
Learning Activity 10\u20132: Things We Have in Common 116
OBJECTIVES 116
MATERIALS 116
TIME 116
INSTRUCTIONS 116
DISCUSSION QUESTIONS FOR DEBRIEFING 117
Learning Activity 10\u20133: Representative Items 118
OBJECTIVE 118
MATERIALS 118
TIME 118
INSTRUCTIONS 118
VARIATION 118
DISCUSSION QUESTIONS FOR DEBRIEFING 119
Learning Activity 10\u20134: Finding Famous Fictional Friends and Families 120
OBJECTIVE 120
MATERIALS 120
TIME 120
PREPARATION 120
INSTRUCTIONS 120
DISCUSSION QUESTIONS FOR DEBRIEFING 121
Tool 10\u20131: Famous Fictional Friends and Families 122
Learning Activity 10\u20135: At the Movies 123
OBJECTIVE 123
MATERIALS 123
TIME 123
PREPARATION 123
INSTRUCTIONS 123
VARIATION 124
DISCUSSION QUESTIONS FOR DEBRIEFING 124
Handout 10\u20132: At the Movies Participant Instructions 125
Learning Activity 10\u20136: What Do You Want to Know? 126
OBJECTIVE 126
MATERIALS 126
TIME 126
PREPARATION 126
INSTRUCTIONS 126
VARIATIONS 127
DISCUSSION QUESTIONS FOR DEBRIEFING 127
Learning Activity 10\u20137: Team Logo 128
OBJECTIVES 128
MATERIALS 128
TIME 128
PREPARATION 128
INSTRUCTIONS 128
VARIATION 129
DISCUSSION QUESTIONS FOR DEBRIEFING 129
Learning Activity 10\u20138: Orientation Bingo! 130
OBJECTIVES 130
MATERIALS 130
TIME 130
PREPARATION 130
INSTRUCTIONS 130
VARIATIONS 131
DISCUSSION QUESTIONS FOR DEBRIEFING 131
Tool 10\u20132: Orientation Bingo! Sample Game Sheet 132
Tool 10\u20133: Orientation Bingo! Sample Key Words and Concepts 132
Handout 10\u20133: Orientation Bingo! Blank Game Sheet 133
Learning Activity 10\u20139: What Do You Know About Our Organization? 134
OBJECTIVE 134
MATERIALS 134
TIME 134
PREPARATION 134
INSTRUCTIONS 134
DISCUSSION QUESTIONS FOR DEBRIEFING 134
Handout 10\u20134: What Do You Know? Worksheet 135
Learning Activity 10\u201310: Our Heritage 136
OBJECTIVES 136
MATERIALS 136
TIME 136
PREPARATION 136
INSTRUCTIONS 136
VARIATION 137
DISCUSSION QUESTIONS FOR DEBRIEFING 137
Handout 10\u20135: Our Heritage Worksheet 138
Learning Activity 10\u201311: Organizational Structure Card Sort 139
OBJECTIVE 139
MATERIALS 139
TIME 139
PREPARATION 139
INSTRUCTIONS 139
VARIATIONS 140
DISCUSSION QUESTIONS FOR DEBRIEFING 140
Tool 10\u20134: Sample Organization Chart 141
Tool 10\u20135: Sample Cards 142
Learning Activity 10\u201312: Information Round Robin 146
OBJECTIVES 146
MATERIALS 146
TIME 146
PREPARATION 146
INSTRUCTIONS 147
DISCUSSION QUESTIONS FOR DEBRIEFING 147
Learning Activity 10\u201313: Press Conference 148
OBJECTIVES 148
MATERIALS 148
TIME 148
PREPARATION 148
INSTRUCTIONS 149
VARIATION 149
DISCUSSION QUESTIONS FOR DEBRIEFING 149
Learning Activity 10\u201314: Poster Sessions 150
OBJECTIVE 150
MATERIALS 150
TIME 150
PREPARATION 150
INSTRUCTIONS 151
VARIATIONS 151
DISCUSSION QUESTIONS FOR DEBRIEFING 152
Learning Activity 10\u201315: Employees' Perspectives (Panel Discussion) 153
OBJECTIVES 153
TIME 153
PREPARATION 153
INSTRUCTION 153
VARIATION 154
DISCUSSION QUESTIONS FOR DEBRIEFING 154
Learning Activity 10\u201316: Organizational Scavenger Hunt 155
OBJECTIVES 155
MATERIALS 155
TIME 155
PREPARATION 155
INSTRUCTIONS 156
VARIATION 156
DISCUSSION QUESTIONS FOR DEBRIEFING 157
Handout 10\u20136: Organizational Scavenger Hunt Search Sheet 158
Tool 10\u20136: Sample Scavenger Hunt Memo 159
Learning Activity 10\u201317: Policies and Procedures Information Search 160
OBJECTIVE 160
MATERIALS 160
TIME 160
PREPARATION 160
INSTRUCTIONS 160
VARIATIONS 161
DISCUSSION QUESTIONS FOR DEBRIEFING 161
Handout 10\u20137: Policies and Procedures Information Search Worksheet 162
Learning Activity 10\u201318: What Do I Wear? (Agree/Disagree) 163
OBJECTIVE 163
MATERIALS 163
TIME 163
PREPARATION 163
INSTRUCTIONS 163
VARIATIONS 164
DISCUSSION QUESTIONS FOR DEBRIEFING 164
Tool 10\u20137: Agree/Disagree Cards 165
Learning Activity 10\u201319: Safety First 166
OBJECTIVES 166
MATERIALS 166
TIME 166
PREPARATION 166
PROCEDURE 167
VARIATIONS 168
DISCUSSION QUESTIONS FOR DEBRIEFING 169
Handout 10\u20138: Safety Hazards Worksheet 170
Learning Activity 10\u201320: Living Our Core Values 171
OBJECTIVES 171
MATERIALS 171
TIME 171
PROCEDURE 171
DISCUSSION QUESTIONS FOR DEBRIEFING 172
Learning Activity 10\u201321: Taking the High Road \u2014 Ethics in the Workplace 173
OBJECTIVES 173
MATERIALS 173
TIME 173
PREPARATION 173
INSTRUCTIONS 173
DISCUSSION QUESTIONS FOR DEBRIEFING 174
Handout 10\u20139: Taking the High Road Worksheet 176
Learning Activity 10\u201322: Whom Do I Contact? 177
OBJECTIVES 177
MATERIALS 177
TIME 177
PREPARATION 177
INSTRUCTIONS 177
DISCUSSION QUESTIONS FOR DEBRIEFING 178
Handout 10\u201310: Whom Do I Contact? Worksheet 179
Learning Activity 10\u201323: Terminology Tournament 180
OBJECTIVE 180
MATERIALS 180
TIME 180
PREPARATION 180
INSTRUCTIONS 180
DISCUSSION QUESTIONS FOR DEBRIEFING 181
Handout 10\u201311: Terminology Tournament Study Sheet 182
Learning Activity 10\u201324: Summary of Learnings 183
OBJECTIVE 183
MATERIALS 183
TIME 183
INSTRUCTIONS 183
DISCUSSION QUESTIONS FOR DEBRIEFING 183
Learning Activity 10\u201325: Full Circle 184
OBJECTIVES 184
MATERIALS 184
TIME 184
INSTRUCTIONS 184
DISCUSSION QUESTIONS FOR DEBRIEFING 184
Learning Activity 10\u201326: Reflections 185
OBJECTIVES 185
MATERIALS 185
TIME 185
INSTRUCTIONS 185
VARIATION 185
Learning Activity 10\u201327: Group Photo and End-of-Programme Questionnaire 187
OBJECTIVES 187
MATERIALS 187
TIME 187
PREPARATION 187
INSTRUCTIONS 187
VARIATIONS 187
Handout 10\u201312: End-of-Programme Questionnaire 189
Chapter 11 HELPFUL CHECKLISTS AND OTHER TOOLS 192
Tool 11\u20131: Sample Welcome Letter 193
Tool 11\u20132: Sample Memo to the New Employee's Co-workers 195
Tool 11\u20133: Tasks to Do Before the New Employee's First Day 197
Tool 11\u20134: Materials to Send Before the New Employee's First Day 199
Tool 11\u20135: New Employee's Work Area Preparation Checklist 201
Tool 11\u20136: Activities for the New Employee's First Day 203
Tool 11\u20137: Information to Communicate During the New Employee's First Day 205
Tool 11\u20138: Suggested First-Day Work-Related Assignments 207
Tool 11\u20139: Activities for the New Employee's First Week 209
Tool 11\u201310: Sample Memo to New Employees 211
Tool 11\u201311: Sample Memo to Guest Presenters and Facilitators 213
Tool 11\u201312: 90-Day Follow-up Survey 215
Appendix USING THE COMPACT DISC 218
Contents of the CD 218
Computer Requirements 218
Printing from the CD 219
TEXT FILES 219
POWERPOINT SLIDES 220
Adapting the PowerPoint Slides 220
Showing the PowerPoint Presentations 221
References 224
New Employee Orientation Training 4
Contents 8
Preface 14
About the Author 16
Chapter 1 INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY 18
Understanding How and Why People Learn 19
Target Audience 20
What This Workbook Includes 21
Using This Workbook Most Effectively 21
Icons 23
What to Do Next 24
Chapter 2 IDENTIFYING THE ORIENTATION NEEDS OF NEW EMPLOYEES 26
Learning Styles and Perceptual Modes 27
The Changing Organizational Environment 28
DIVERSITY ISSUES 28
Age Differences 28
Meeting the Training Needs of Older Employees 29
Connecting with Younger Employees 30
Gender Differences 31
Culture 31
Disabilities 32
What to Do Next 33
Chapter 3 DESIGNING AN INTERACTIVE PROGRAMME 34
Purpose and Goals of the Programme 34
Elements of an Effective Orientation Programme 35
SETTING SPECIFIC LEARNING OBJECTIVES 36
SELECTING THE PROGRAMME CONTENT 37
CHOOSING STRATEGIES AND METHODS 39
Setting the Tone for Supervisors 39
First Day \u2014 New Employee Concerns 40
Organization-Level Orientation 43
Participant Materials 44
Creating the Environment 44
What to Do Next 45
Chapter 4 PREPARING FOR A NEW EMPLOYEE ORIENTATION PROGRAMME 46
Preparing for the Programme 46
FACILITATOR\u2019S TIMELINE 46
FACILITATOR MATERIALS 47
PARTICIPANT MATERIALS 48
FACILITIES AND EQUIPMENT 48
FACILITATOR PREPARATION 48
Refreshments 49
Breaks 49
Facilitator Responsibilities 49
Using Questioning Techniques 50
Providing Feedback 50
Facilitating Small-Group Activities 51
What to Do Next 51
Chapter 5 FACILITATING A NEW EMPLOYEE ORIENTATION PROGRAMME 52
Ways to Encourage Participation 52
NONVERBAL COMMUNICATION 53
VERBAL COMMUNICATION 53
THE ART OF QUESTIONING 54
Responding to Participants' Questions 55
SET THE GROUND RULES AT THE BEGINNING 55
REPEAT THE QUESTION 55
USE EYE CONTACT 56
CHOOSE YOUR WORDS CAREFULLY 56
RESPECT THE GROUP 56
RESPOND TO INDIVIDUAL CONCERNS 56
COVER ALL PARTS OF THE ROOM 56
DON\u2019T BLUFF 57
WHAT NOTTO SAY 57
Dealing with Problem Situations 57
KEEP YOUR COOL 58
HANDLE CHALLENGES WITH GRACE AND PROFESSIONALISM 58
Dealing with Problem Participants 59
THE TALKATIVE TYPE 59
THE SILENT TYPE 59
THE CLUELESS ATTENDEE 60
THE RAMBLER 60
THE BELLIGERENT PERSON 60
THE KNOW-IT-ALL 60
THE NEGATIVE PERSON 61
THE INDIFFERENT ATTENDEE 61
PEOPLE WHOSE PERSONALITIES CLASH 61
General Guidelines 62
Learning to Live with What You Encounter 62
What to Do Next 63
Chapter 6 EVALUATING YOUR NEW EMPLOYEE ORIENTATION PROGRAMME 64
Purposes of Evaluation 64
What to Evaluate 65
FOUR-LEVEL MODEL FOR EVALUATING TRAINING 65
Level 1: Reaction 65
What Level 1 Can\u2019t Measure 66
Deciding What to Measure at Level 1 66
Designing an End-of-Programme Evaluation Form 66
Conducting Interviews 67
Level 2: Learning 67
Level 3: Behaviour 68
Level 4: Results 69
What to Do Next 69
Chapter 7 DELIVERING A TRAINING ROOM-BASED ORIENTATION PROGRAMME AT THE ORGANIZATION LEVEL 72
Two-Day Programme 72
WHEN TO USE A TWO-DAY PROGRAMME 72
CHOOSING THE CONTENT 73
STEP-BY-STEP PREPARATION AND DELIVERY 73
ACTIVITIES AND MATERIALS 74
Two-Day Sample Agenda 75
TOPIC: THE JOURNEY BEGINS\u2014OPENING ACTIVITIES 75
TOPIC: INSIDE OUR ORGANIZATION 77
TOPIC: HOW WE OPERATE 80
TOPIC: COMING FULL CIRCLE\u2014CLOSING ACTIVITIES 82
One-Day Programme 84
WHEN TO USE A ONE-DAY PROGRAMME 84
CHOOSING THE CONTENT 84
STEP-BY-STEP PREPARATION AND DELIVERY 84
ACTIVITIES AND MATERIALS 85
One-Day Sample Agenda 86
TOPIC:THE JOURNEY BEGINS\u2014OPENING ACTIVITIES 86
TOPIC: INSIDE OUR ORGANIZATION 88
TOPIC: HOW WE OPERATE 90
TOPIC: COMING FULL CIRCLE\u2014CLOSING ACTIVITIES 92
What to Do Next 93
Chapter 8 CONDUCTING A DEPARTMENTAL ORIENTATION 98
Goals of the Departmental Orientation Process 98
Preparation for the Employee's Arrival 99
On the Employee's First Day 99
On the Employee's Second Day 101
During the Employee's First Week 102
What to Do Next 102
Chapter 9 DELIVERING DISTANCE ORIENTATION 104
Special Considerations 104
Content 105
Delivery Methods 105
MANAGER- OR SUPERVISOR-FACILITATED DELIVERY 105
Design for a Small-Group Session 105
Design for a One-on-One Session 107
TECHNOLOGY- AND COMPUTER-BASED DELIVERY 107
SELF-DIRECTED OR SELF-STUDY DELIVERY 108
What to Do Next 108
Chapter 10 LEARNING ACTIVITIES 110
Using the Accompanying CD 111
Learning Activity 10\u20131: Connections 113
OBJECTIVE 113
MATERIALS 113
TIME 113
PREPARATION 113
INSTRUCTIONS 113
DISCUSSION QUESTIONS FOR DEBRIEFING 114
Handout 10\u20131: Connections Worksheet 115
Learning Activity 10\u20132: Things We Have in Common 116
OBJECTIVES 116
MATERIALS 116
TIME 116
INSTRUCTIONS 116
DISCUSSION QUESTIONS FOR DEBRIEFING 117
Learning Activity 10\u20133: Representative Items 118
OBJECTIVE 118
MATERIALS 118
TIME 118
INSTRUCTIONS 118
VARIATION 118
DISCUSSION QUESTIONS FOR DEBRIEFING 119
Learning Activity 10\u20134: Finding Famous Fictional Friends and Families 120
OBJECTIVE 120
MATERIALS 120
TIME 120
PREPARATION 120
INSTRUCTIONS 120
DISCUSSION QUESTIONS FOR DEBRIEFING 121
Tool 10\u20131: Famous Fictional Friends and Families 122
Learning Activity 10\u20135: At the Movies 123
OBJECTIVE 123
MATERIALS 123
TIME 123
PREPARATION 123
INSTRUCTIONS 123
VARIATION 124
DISCUSSION QUESTIONS FOR DEBRIEFING 124
Handout 10\u20132: At the Movies Participant Instructions 125
Learning Activity 10\u20136: What Do You Want to Know? 126
OBJECTIVE 126
MATERIALS 126
TIME 126
PREPARATION 126
INSTRUCTIONS 126
VARIATIONS 127
DISCUSSION QUESTIONS FOR DEBRIEFING 127
Learning Activity 10\u20137: Team Logo 128
OBJECTIVES 128
MATERIALS 128
TIME 128
PREPARATION 128
INSTRUCTIONS 128
VARIATION 129
DISCUSSION QUESTIONS FOR DEBRIEFING 129
Learning Activity 10\u20138: Orientation Bingo! 130
OBJECTIVES 130
MATERIALS 130
TIME 130
PREPARATION 130
INSTRUCTIONS 130
VARIATIONS 131
DISCUSSION QUESTIONS FOR DEBRIEFING 131
Tool 10\u20132: Orientation Bingo! Sample Game Sheet 132
Tool 10\u20133: Orientation Bingo! Sample Key Words and Concepts 132
Handout 10\u20133: Orientation Bingo! Blank Game Sheet 133
Learning Activity 10\u20139: What Do You Know About Our Organization? 134
OBJECTIVE 134
MATERIALS 134
TIME 134
PREPARATION 134
INSTRUCTIONS 134
DISCUSSION QUESTIONS FOR DEBRIEFING 134
Handout 10\u20134: What Do You Know? Worksheet 135
Learning Activity 10\u201310: Our Heritage 136
OBJECTIVES 136
MATERIALS 136
TIME 136
PREPARATION 136
INSTRUCTIONS 136
VARIATION 137
DISCUSSION QUESTIONS FOR DEBRIEFING 137
Handout 10\u20135: Our Heritage Worksheet 138
Learning Activity 10\u201311: Organizational Structure Card Sort 139
OBJECTIVE 139
MATERIALS 139
TIME 139
PREPARATION 139
INSTRUCTIONS 139
VARIATIONS 140
DISCUSSION QUESTIONS FOR DEBRIEFING 140
Tool 10\u20134: Sample Organization Chart 141
Tool 10\u20135: Sample Cards 142
Learning Activity 10\u201312: Information Round Robin 146
OBJECTIVES 146
MATERIALS 146
TIME 146
PREPARATION 146
INSTRUCTIONS 147
DISCUSSION QUESTIONS FOR DEBRIEFING 147
Learning Activity 10\u201313: Press Conference 148
OBJECTIVES 148
MATERIALS 148
TIME 148
PREPARATION 148
INSTRUCTIONS 149
VARIATION 149
DISCUSSION QUESTIONS FOR DEBRIEFING 149
Learning Activity 10\u201314: Poster Sessions 150
OBJECTIVE 150
MATERIALS 150
TIME 150
PREPARATION 150
INSTRUCTIONS 151
VARIATIONS 151
DISCUSSION QUESTIONS FOR DEBRIEFING 152
Learning Activity 10\u201315: Employees' Perspectives (Panel Discussion) 153
OBJECTIVES 153
TIME 153
PREPARATION 153
INSTRUCTION 153
VARIATION 154
DISCUSSION QUESTIONS FOR DEBRIEFING 154
Learning Activity 10\u201316: Organizational Scavenger Hunt 155
OBJECTIVES 155
MATERIALS 155
TIME 155
PREPARATION 155
INSTRUCTIONS 156
VARIATION 156
DISCUSSION QUESTIONS FOR DEBRIEFING 157
Handout 10\u20136: Organizational Scavenger Hunt Search Sheet 158
Tool 10\u20136: Sample Scavenger Hunt Memo 159
Learning Activity 10\u201317: Policies and Procedures Information Search 160
OBJECTIVE 160
MATERIALS 160
TIME 160
PREPARATION 160
INSTRUCTIONS 160
VARIATIONS 161
DISCUSSION QUESTIONS FOR DEBRIEFING 161
Handout 10\u20137: Policies and Procedures Information Search Worksheet 162
Learning Activity 10\u201318: What Do I Wear? (Agree/Disagree) 163
OBJECTIVE 163
MATERIALS 163
TIME 163
PREPARATION 163
INSTRUCTIONS 163
VARIATIONS 164
DISCUSSION QUESTIONS FOR DEBRIEFING 164
Tool 10\u20137: Agree/Disagree Cards 165
Learning Activity 10\u201319: Safety First 166
OBJECTIVES 166
MATERIALS 166
TIME 166
PREPARATION 166
PROCEDURE 167
VARIATIONS 168
DISCUSSION QUESTIONS FOR DEBRIEFING 169
Handout 10\u20138: Safety Hazards Worksheet 170
Learning Activity 10\u201320: Living Our Core Values 171
OBJECTIVES 171
MATERIALS 171
TIME 171
PROCEDURE 171
DISCUSSION QUESTIONS FOR DEBRIEFING 172
Learning Activity 10\u201321: Taking the High Road \u2014 Ethics in the Workplace 173
OBJECTIVES 173
MATERIALS 173
TIME 173
PREPARATION 173
INSTRUCTIONS 173
DISCUSSION QUESTIONS FOR DEBRIEFING 174
Handout 10\u20139: Taking the High Road Worksheet 176
Learning Activity 10\u201322: Whom Do I Contact? 177
OBJECTIVES 177
MATERIALS 177
TIME 177
PREPARATION 177
INSTRUCTIONS 177
DISCUSSION QUESTIONS FOR DEBRIEFING 178
Handout 10\u201310: Whom Do I Contact? Worksheet 179
Learning Activity 10\u201323: Terminology Tournament 180
OBJECTIVE 180
MATERIALS 180
TIME 180
PREPARATION 180
INSTRUCTIONS 180
DISCUSSION QUESTIONS FOR DEBRIEFING 181
Handout 10\u201311: Terminology Tournament Study Sheet 182
Learning Activity 10\u201324: Summary of Learnings 183
OBJECTIVE 183
MATERIALS 183
TIME 183
INSTRUCTIONS 183
DISCUSSION QUESTIONS FOR DEBRIEFING 183
Learning Activity 10\u201325: Full Circle 184
OBJECTIVES 184
MATERIALS 184
TIME 184
INSTRUCTIONS 184
DISCUSSION QUESTIONS FOR DEBRIEFING 184
Learning Activity 10\u201326: Reflections 185
OBJECTIVES 185
MATERIALS 185
TIME 185
INSTRUCTIONS 185
VARIATION 185
Learning Activity 10\u201327: Group Photo and End-of-Programme Questionnaire 187
OBJECTIVES 187
MATERIALS 187
TIME 187
PREPARATION 187
INSTRUCTIONS 187
VARIATIONS 187
Handout 10\u201312: End-of-Programme Questionnaire 189
Chapter 11 HELPFUL CHECKLISTS AND OTHER TOOLS 192
Tool 11\u20131: Sample Welcome Letter 193
Tool 11\u20132: Sample Memo to the New Employee's Co-workers 195
Tool 11\u20133: Tasks to Do Before the New Employee's First Day 197
Tool 11\u20134: Materials to Send Before the New Employee's First Day 199
Tool 11\u20135: New Employee's Work Area Preparation Checklist 201
Tool 11\u20136: Activities for the New Employee's First Day 203
Tool 11\u20137: Information to Communicate During the New Employee's First Day 205
Tool 11\u20138: Suggested First-Day Work-Related Assignments 207
Tool 11\u20139: Activities for the New Employee's First Week 209
Tool 11\u201310: Sample Memo to New Employees 211
Tool 11\u201311: Sample Memo to Guest Presenters and Facilitators 213
Tool 11\u201312: 90-Day Follow-up Survey 215
Appendix USING THE COMPACT DISC 218
Contents of the CD 218
Computer Requirements 218
Printing from the CD 219
TEXT FILES 219
POWERPOINT SLIDES 220
Adapting the PowerPoint Slides 220
Showing the PowerPoint Presentations 221
References 224
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