Interaction design : beyond human-computer interaction /
副标题：无
作 者：[Jennifer] Preece, [Yvonne] Rogers, [Helen] Sharp.
分类号：
ISBN：9780471492788
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简介
Accomplished authors, Preece, Rogers and Sharp, have written a key new textbook on this core subject area. Interaction Design deals with a broad scope of issues, topics and paradigms that has traditionally been the scope of Human-Computer Interaction (HCI) and Interaction Design (ID). The book covers psychological and social aspects of users, interaction styles, user requirements, design approaches, usability and evaluation, traditional and future interface paradigms and the role of theory in informing design. The topics will be grounded in the design process and the aim is to present relevant issues in an integrated and coherent way, rather than assembling a collection of chapters on individual HCI topics.
KEY FEATURES:
* This truly integrated approach to HCI provides students with background information from psychology, sociology, anthropology, information systems and computer science
* Provides principles and skills for designing any technology through the use of many interesting and state of the art examples
* The author supported, highly interactive Web Site provides resources that allow students to collaborate on experiments, participate in design competitions, collaborate on design, find resources and communicate with others
* The accompanying Web Site also features examples, step-by-step exercises and templates for questionnaires
CONTENTS:
Preface
1. What is interaction design?
Interview with Gitta Saloman
2. Understanding and conceptualizing interaction
Interview with Terry Winograd
3. Understanding users
4. Understanding and designing for collaboration and communication
Interview with Abigail Sellen
5. Understanding how interfaces affect users
6. The process of interaction design
Interview with Gillian Crampton Smith
7. Identifying needs and establishing requirements
Interview with Suzanne Robertson
8. Design, prototyping and construction
9. User-centered approaches to interaction design
Interview with Karen Holtzblatt
10. Introducing evaluation
11. A framework for evaluation
12. Observing users
Interview with Sara Bly
13. Asking users and experts
Interview with Jakob Nielsen
14. Testing and modeling users
Interview with Ben Shneiderman
15. Doing design and evaluation in the real world: communicators and advisory systems
Epilogue
Glossary
目录
Table Of Contents:
What is interaction design? 1(34)
Introduction 1(1)
Good and poor design 2(4)
What to design 4(2)
What is interaction design? 6(6)
The makeup of interaction design 6(3)
Working together as a multidisciplinary team 9(1)
Interaction design in business 10(2)
What is involved in the process of interaction design? 12(1)
The goals of interaction design 13(7)
Usability goals 14(4)
User experience goals 18(2)
More on usability: design and usability principles 20(11)
Heuristics and usability principles 26(5)
Interview with Gitta Salomon 31(4)
Understanding and conceptualizing interaction 35(38)
Introduction 35(1)
Understanding the problem space 36(3)
Conceptual models 39(16)
Conceptual models based on activities 41(10)
Conceptual models based on objects 51(3)
A case of mix and match? 54(1)
Interface metaphors 55(5)
Interaction paradigms 60(4)
From conceptual models to physical design 64(6)
Interview with Terry Winograd 70(3)
Understanding users 73(32)
Introduction 73(1)
What is cognition? 74(16)
Applying knowledge from the physical world to the digital world 90(2)
Conceptual frameworks for cognition 92(9)
Mental models 92(4)
Information processing 96(2)
External cognition 98(3)
Informing design: from theory to practice 101(4)
Designing for collaboration and communication 105(36)
Introduction 105(1)
Social mechanisms used in communication and collaboration 106(23)
Conversational mechanisms 107(3)
Designing collaborative technologies to support conversation 110(8)
Coordination mechanisms 118(4)
Designing collaborative technologies to support coordination 122(2)
Awareness mechanisms 124(2)
Designing collaborative technologies to support awareness 126(3)
Ethnographic studies of collaboration and communication 129(1)
Conceptual frameworks 130(8)
The language/action framework 130(3)
Distributed cognition 133(5)
Interview with Abigail Sellen 138(3)
Understanding how interfaces affect users 141(24)
Introduction 141(1)
What are affective aspects? 142(1)
Expressive interfaces 143(4)
User frustration 147(6)
Dealing with user frustration 152(1)
A debate: the application of anthropomorphism to interaction design 153(4)
Virtual characters: agents 157(8)
Kinds of agents 157(3)
General design concerns 160(5)
The process of interaction design 165(36)
Introduction 165(1)
What is interaction design about? 166(4)
Four basic activities of interaction design 168(2)
Three key characteristics of the interaction design process 170(1)
Some practical issues 170(12)
Who are the users? 171(1)
What do we mean by ``needs''? 172(2)
How do you generate alternative designs? 174(5)
How do you choose among alternative designs? 179(3)
Lifecycle models: showing how the activities are related 182(16)
A simple lifecycle model for interaction design 186(1)
Lifecycle models in software engineering 187(5)
Lifecycle models in HCI 192(6)
Interview with Gillian Crampton Smith 198(3)
Identifying needs and establishing requirements 201(38)
Introduction 201(1)
What, how, and why? 202(2)
What are we trying to achieve in this design activity? 202(1)
How can we achieve this? 202(1)
Why bother? The importance of getting it right 203(1)
Why establish requirements? 204(1)
What are requirements? 204(6)
Different kinds of requirements 205(5)
Data gathering 210(9)
Data-gathering techniques 211(4)
Choosing between techniques 215(1)
Some basic data-gathering guidelines 216(3)
Data interpretation and analysis 219(3)
Task description 222(9)
Scenarios 223(3)
Use cases 226(3)
Essential use cases 229(2)
Task analysis 231(5)
Hierarchical Task Analysis (HTA) 231(5)
Interview with Suzanne Robertson 236(3)
Design, prototyping and construction 239(40)
Introduction 239(1)
Prototyping and construction 240(9)
What is a prototype? 240(1)
Why prototype? 241(2)
Low-fidelity prototyping 243(2)
High-fidelity prototyping 245(1)
Compromises in prototyping 246(2)
Construction: from design to implementation 248(1)
Conceptual design: moving from requirements to first design 249(15)
Three perspectives for developing a conceptual model 250(7)
Expanding the conceptual model 257(2)
Using scenarios in conceptual design 259(3)
Using prototypes in conceptual design 262(2)
Physical design: getting concrete 264(11)
Guidelines for physical design 266(2)
Different kinds of widget 268(7)
Tool support 275(4)
User-centered approaches to interaction design 279(38)
Introduction 279(1)
Why is it important to involve users at all? 280(5)
Degrees of involvement 281(4)
What is a user-centered approach? 285(3)
Understanding users' work: applying ethnography in design 288(18)
Coherence 293(2)
Contextual Design 295(11)
Involving users in design: Participatory Design 306(7)
PICTIVE 307(2)
CARD 309(4)
Interview with Karen Holtzblatt 313(4)
Introducing evaluation 317(22)
Introduction 317(1)
What, why, and when to evaluate 318(6)
What to evaluate 318(1)
Why you need to evaluate 319(4)
When to evaluate 323(1)
Hutch World case study 324(12)
How the team got started: early design ideas 324(3)
How was the testing done? 327(6)
Was it tested again? 333(1)
Looking to the future 334(2)
Discussion 336(3)
An evaluation framework 339(20)
Introduction 339(1)
Evaluation paradigms and techniques 340(8)
Evaluation paradigms 341(4)
Techniques 345(3)
Decide: A framework to guide evaluation 348(8)
Determine the goals 348(1)
Explore the questions 349(1)
Choose the evaluation paradigm and techniques 349(1)
Identify the practical issues 350(1)
Decide how to deal with the ethical issues 351(4)
Evaluate, interpret, and present the data 355(1)
Pilot studies 356(3)
Observing users 359(30)
Introduction 359(1)
Goals, questions and paradigms 360(4)
What and when to observe 361(2)
Approaches to observation 363(1)
How to observe 364(9)
In controlled environments 365(3)
In the field 368(2)
Participant observation and ethnography 370(3)
Data collection 373(4)
Notes plus still camera 374(1)
Audio recording plus still camera 374(1)
Video 374(3)
Indirect observation: tracking users' activities 377(2)
Diaries 377(1)
Interaction logging 377(2)
Analyzing, interpreting and presenting data 379(8)
Qualitative analysis to tell a story 380(1)
Qualitative analysis for categorization 381(3)
Quantitative data analysis 384(1)
Feeding the findings back into design 384(3)
Interview with Sara Bly 387(2)
Asking users and experts 389(40)
Introduction 389(1)
Aking users: interviews 390(8)
Developing questions and planning an interview 390(2)
Unstructured interviews 392(2)
Structured interviews 394(1)
Semi-structured interviews 394(2)
Group interviews 396(1)
Other sources of interview-like feedback 397(1)
Data analysis and interpretation 398(1)
Asking users: Questionnaires 398(9)
Designing questionnaires 398(2)
Question and response format 400(4)
Administering questionnaires 404(1)
Online questionnaires 405(2)
Analyzing questionnaire data 407(1)
Asking experts: Inspections 407(13)
Heuristic evaluation 408(2)
Doing heuristic evaluation 410(2)
Heuristic evaluation of websites 412(7)
Heuristics for other devices 419(1)
Asking experts: walkthroughs 420(6)
Cognitive walkthroughs 420(3)
Pluralistic walkthroughs 423(3)
Interview with Jakob Nielsen 426(3)
Testing and modeling users 429(32)
Introduction 429(1)
User testing 430(8)
Testing MEDLINEplus 432(6)
Doing user testing 438(5)
Determine the goals and explore the questions 439(1)
Choose the paradigm and techniques 439(1)
Identify the practical issues: Design typical tasks 439(1)
Identify the practical issues: Select typical users 440(1)
Identify the practical issues: Prepare the testing conditions 441(1)
Identify the practical issues: Plan how to run the tests 442(1)
Deal with ethical issues 443(1)
Evaluate, analyze, and present the data 443(1)
Experiments 443(5)
Variables and conditions 444(1)
Allocation of participants to conditions 445(1)
Other practical issues 446(1)
Data collection and analysis 446(2)
Predictive models 448(9)
The GOMS model 449(1)
The Keystroke level model 450(3)
Benefits and limitations of GOMS 453(1)
Fitts' Law 454(3)
Interview with Ben Shneiderman 457(4)
Design and evaluation in the real world: communicators and advisory systems 461(30)
Introduction 461(1)
Key Issues 462(1)
Designing mobile communicators 463(19)
Background 463(1)
Nokia's approach to developing a communicator 464(10)
Philip's approach to designing a communicator for children 474(8)
Redesigning part of a large interactive phone-based response system 482(9)
Background 483(1)
The redesign 483(8)
Reflections from the Authors 491(2)
References 493(10)
Credits 503(6)
Index 509
What is interaction design? 1(34)
Introduction 1(1)
Good and poor design 2(4)
What to design 4(2)
What is interaction design? 6(6)
The makeup of interaction design 6(3)
Working together as a multidisciplinary team 9(1)
Interaction design in business 10(2)
What is involved in the process of interaction design? 12(1)
The goals of interaction design 13(7)
Usability goals 14(4)
User experience goals 18(2)
More on usability: design and usability principles 20(11)
Heuristics and usability principles 26(5)
Interview with Gitta Salomon 31(4)
Understanding and conceptualizing interaction 35(38)
Introduction 35(1)
Understanding the problem space 36(3)
Conceptual models 39(16)
Conceptual models based on activities 41(10)
Conceptual models based on objects 51(3)
A case of mix and match? 54(1)
Interface metaphors 55(5)
Interaction paradigms 60(4)
From conceptual models to physical design 64(6)
Interview with Terry Winograd 70(3)
Understanding users 73(32)
Introduction 73(1)
What is cognition? 74(16)
Applying knowledge from the physical world to the digital world 90(2)
Conceptual frameworks for cognition 92(9)
Mental models 92(4)
Information processing 96(2)
External cognition 98(3)
Informing design: from theory to practice 101(4)
Designing for collaboration and communication 105(36)
Introduction 105(1)
Social mechanisms used in communication and collaboration 106(23)
Conversational mechanisms 107(3)
Designing collaborative technologies to support conversation 110(8)
Coordination mechanisms 118(4)
Designing collaborative technologies to support coordination 122(2)
Awareness mechanisms 124(2)
Designing collaborative technologies to support awareness 126(3)
Ethnographic studies of collaboration and communication 129(1)
Conceptual frameworks 130(8)
The language/action framework 130(3)
Distributed cognition 133(5)
Interview with Abigail Sellen 138(3)
Understanding how interfaces affect users 141(24)
Introduction 141(1)
What are affective aspects? 142(1)
Expressive interfaces 143(4)
User frustration 147(6)
Dealing with user frustration 152(1)
A debate: the application of anthropomorphism to interaction design 153(4)
Virtual characters: agents 157(8)
Kinds of agents 157(3)
General design concerns 160(5)
The process of interaction design 165(36)
Introduction 165(1)
What is interaction design about? 166(4)
Four basic activities of interaction design 168(2)
Three key characteristics of the interaction design process 170(1)
Some practical issues 170(12)
Who are the users? 171(1)
What do we mean by ``needs''? 172(2)
How do you generate alternative designs? 174(5)
How do you choose among alternative designs? 179(3)
Lifecycle models: showing how the activities are related 182(16)
A simple lifecycle model for interaction design 186(1)
Lifecycle models in software engineering 187(5)
Lifecycle models in HCI 192(6)
Interview with Gillian Crampton Smith 198(3)
Identifying needs and establishing requirements 201(38)
Introduction 201(1)
What, how, and why? 202(2)
What are we trying to achieve in this design activity? 202(1)
How can we achieve this? 202(1)
Why bother? The importance of getting it right 203(1)
Why establish requirements? 204(1)
What are requirements? 204(6)
Different kinds of requirements 205(5)
Data gathering 210(9)
Data-gathering techniques 211(4)
Choosing between techniques 215(1)
Some basic data-gathering guidelines 216(3)
Data interpretation and analysis 219(3)
Task description 222(9)
Scenarios 223(3)
Use cases 226(3)
Essential use cases 229(2)
Task analysis 231(5)
Hierarchical Task Analysis (HTA) 231(5)
Interview with Suzanne Robertson 236(3)
Design, prototyping and construction 239(40)
Introduction 239(1)
Prototyping and construction 240(9)
What is a prototype? 240(1)
Why prototype? 241(2)
Low-fidelity prototyping 243(2)
High-fidelity prototyping 245(1)
Compromises in prototyping 246(2)
Construction: from design to implementation 248(1)
Conceptual design: moving from requirements to first design 249(15)
Three perspectives for developing a conceptual model 250(7)
Expanding the conceptual model 257(2)
Using scenarios in conceptual design 259(3)
Using prototypes in conceptual design 262(2)
Physical design: getting concrete 264(11)
Guidelines for physical design 266(2)
Different kinds of widget 268(7)
Tool support 275(4)
User-centered approaches to interaction design 279(38)
Introduction 279(1)
Why is it important to involve users at all? 280(5)
Degrees of involvement 281(4)
What is a user-centered approach? 285(3)
Understanding users' work: applying ethnography in design 288(18)
Coherence 293(2)
Contextual Design 295(11)
Involving users in design: Participatory Design 306(7)
PICTIVE 307(2)
CARD 309(4)
Interview with Karen Holtzblatt 313(4)
Introducing evaluation 317(22)
Introduction 317(1)
What, why, and when to evaluate 318(6)
What to evaluate 318(1)
Why you need to evaluate 319(4)
When to evaluate 323(1)
Hutch World case study 324(12)
How the team got started: early design ideas 324(3)
How was the testing done? 327(6)
Was it tested again? 333(1)
Looking to the future 334(2)
Discussion 336(3)
An evaluation framework 339(20)
Introduction 339(1)
Evaluation paradigms and techniques 340(8)
Evaluation paradigms 341(4)
Techniques 345(3)
Decide: A framework to guide evaluation 348(8)
Determine the goals 348(1)
Explore the questions 349(1)
Choose the evaluation paradigm and techniques 349(1)
Identify the practical issues 350(1)
Decide how to deal with the ethical issues 351(4)
Evaluate, interpret, and present the data 355(1)
Pilot studies 356(3)
Observing users 359(30)
Introduction 359(1)
Goals, questions and paradigms 360(4)
What and when to observe 361(2)
Approaches to observation 363(1)
How to observe 364(9)
In controlled environments 365(3)
In the field 368(2)
Participant observation and ethnography 370(3)
Data collection 373(4)
Notes plus still camera 374(1)
Audio recording plus still camera 374(1)
Video 374(3)
Indirect observation: tracking users' activities 377(2)
Diaries 377(1)
Interaction logging 377(2)
Analyzing, interpreting and presenting data 379(8)
Qualitative analysis to tell a story 380(1)
Qualitative analysis for categorization 381(3)
Quantitative data analysis 384(1)
Feeding the findings back into design 384(3)
Interview with Sara Bly 387(2)
Asking users and experts 389(40)
Introduction 389(1)
Aking users: interviews 390(8)
Developing questions and planning an interview 390(2)
Unstructured interviews 392(2)
Structured interviews 394(1)
Semi-structured interviews 394(2)
Group interviews 396(1)
Other sources of interview-like feedback 397(1)
Data analysis and interpretation 398(1)
Asking users: Questionnaires 398(9)
Designing questionnaires 398(2)
Question and response format 400(4)
Administering questionnaires 404(1)
Online questionnaires 405(2)
Analyzing questionnaire data 407(1)
Asking experts: Inspections 407(13)
Heuristic evaluation 408(2)
Doing heuristic evaluation 410(2)
Heuristic evaluation of websites 412(7)
Heuristics for other devices 419(1)
Asking experts: walkthroughs 420(6)
Cognitive walkthroughs 420(3)
Pluralistic walkthroughs 423(3)
Interview with Jakob Nielsen 426(3)
Testing and modeling users 429(32)
Introduction 429(1)
User testing 430(8)
Testing MEDLINEplus 432(6)
Doing user testing 438(5)
Determine the goals and explore the questions 439(1)
Choose the paradigm and techniques 439(1)
Identify the practical issues: Design typical tasks 439(1)
Identify the practical issues: Select typical users 440(1)
Identify the practical issues: Prepare the testing conditions 441(1)
Identify the practical issues: Plan how to run the tests 442(1)
Deal with ethical issues 443(1)
Evaluate, analyze, and present the data 443(1)
Experiments 443(5)
Variables and conditions 444(1)
Allocation of participants to conditions 445(1)
Other practical issues 446(1)
Data collection and analysis 446(2)
Predictive models 448(9)
The GOMS model 449(1)
The Keystroke level model 450(3)
Benefits and limitations of GOMS 453(1)
Fitts' Law 454(3)
Interview with Ben Shneiderman 457(4)
Design and evaluation in the real world: communicators and advisory systems 461(30)
Introduction 461(1)
Key Issues 462(1)
Designing mobile communicators 463(19)
Background 463(1)
Nokia's approach to developing a communicator 464(10)
Philip's approach to designing a communicator for children 474(8)
Redesigning part of a large interactive phone-based response system 482(9)
Background 483(1)
The redesign 483(8)
Reflections from the Authors 491(2)
References 493(10)
Credits 503(6)
Index 509
Interaction design : beyond human-computer interaction /
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