Section I Foundations
Chapter 1 Introduction to Management
Chapter 2 The Management Movement
Chapter 3 Developing Communication Skills
Chapter 4 Decision-Making Skills
Section II Planning Skills
Chapter 5 The Basics of Management and Strategic Management
Chapter 6 Operations Management and Planning
Section III Organizing And Staffing Skills
Chapter 7 Organizing Work
Chapter 8 Organization Structure
Chapter 9 Understanding Work Teams
Chapter 10 Staffing
Chapter 11 Developing Employees and Managers
Section IV Directing Skills
Chapter 12 Motivating Employees
Chapter 13 Developing Leadership Skills
Chapter 14 Managing Conflict and Stress
Chapter 15 Managing Change and Culture
Section V Controlling Skills
Chapter 16 Controlling
Chapter 17 Appraising and Rewarding Performance
Chapter 18 Operations Control
Section VI Contemporary Issues
Chapter 19 International Business
Chapter 20 Legal, Ethical and Social Responsibilities of Management
Chapter 21 Informance Systems for Managers
Glossary