Industrial/organizational psychology : understanding the workplace / 3rd ed.

Table Of Contents:
Preface xvii

I/O Psychology: Then and Now 1(18)

What Is I/O Psychology? 2(1)

How Are I/O Psychologists Trained? 3(2)

What Do I/O Psychologists Do? 5(3)

100 Years of History 8(6)

Pre-World War I 8(1)

World War I Through the 1920s 9(1)

The 1930s to Pre-World War II 10(2)

World War II to the Mid-1960s 12(1)

The Mid-1960s to the Mid-1980s 12(1)

The Mid-1980s to the Present 13(1)

The Importance of I/O Psychology in the 21st Century 14(2)

Summary 16(3)

Research Methods in I/O Psychology 19(38)

What Is Science? 20(7)

Goals of Science 21(1)

Assumptions of Science 22(1)

Theories 22(4)

Ethics 26(1)

Research Terminology and Basic Concepts 27(5)

Independent and Dependent Variables 27(1)

Internal and External Validity 28(1)

Control 29(1)

A Model of the Research Process 30(2)

Types of Research Designs 32(3)

Experimental Methods 32(2)

Observational Methods 34(1)

Data Collection Techniques 35(5)

Naturalistic Observation 35(1)

Case Studies 36(1)

Archival Research 36(1)

Surveys 37(3)

Measurement 40(6)

Reliability 41(3)

Validity of Tests, Measures, and Scales 44(2)

Statistics 46(7)

Measures of Central Tendency 46(1)

Measures of Dispersion 47(1)

Shapes of Distributions 48(2)

Correlation and Regression 50(2)

Meta-Analysis 52(1)

Summary 53(4)

Job Analysis 57(24)

Some Terminology 59(1)

Approaches to Job Analysis 60(1)

Job-Analytic Methods 60(9)

Job-Oriented Techniques 60(5)

Worker-Oriented Techniques 65(3)

Advances in Job Analysis Practice and Research 68(1)

Defining the Job: Descriptions and Specifications 69(1)

The Many Purposes of Job Analysis 70(5)

Job Classification 71(1)

Criterion Development and Performance Appraisal 72(1)

Selection and Placement 72(1)

Practitioner Forum: Shelly Funderburg 73(1)

Job Design and Redesign 74(1)

Training 74(1)

Job Evaluation 75(4)

Point System 75(2)

Comparable Worth 77(2)

Summary 79(2)

Criterion Measurement 81(22)

The Criterion Problem 82(1)

Defining Criteria and Their Properties 83(7)

Ultimate Criterion 84(1)

Actual Criterion 85(1)

Criteria for the Criteria 85(5)

Two Major Components of the Criterion Problem 90(4)

Multiple Versus Composite Criteria 90(3)

Dynamic Criteria 93(1)

Distinctions Among Performance Criteria 94(5)

Objective Criteria 94(1)

Subjective Criteria 95(1)

Contextual Performance 96(3)

Summary 99(4)

Performance Appraisal 103(28)

Uses of Performance Appraisal 104(1)

The Role of I/O Psychology in Performance Appraisal 105(1)

A Contextual Approach 106(22)

Rating Formats 106(5)

Rating Errors 111(5)

Rater Training 116(2)

Contemporary Performance Appraisal Research 118(6)

Practitioner Forum: Allan H. Church 124(3)

Legal Issues in Performance Appraisal 127(1)

Summary 128(3)

Predictors 131(158)

Classification of Tests 133(3)

Speed Versus Power Tests 134(1)

Individual Versus Group Tests 135(1)

Paper-and-Pencil Versus Performance Tests 135(1)

Types of Predictors 136(125)

Cognitive Ability 137(4)

Psychomotor Tests 141(120)

Job Satisfaction 261(14)

Antecedents 261(5)

Measurement and Dimensions 266(3)

Consequences 269(6)

Organizational Commitment 275(7)

Components 276(1)

Antecedents 276(3)

Practitioner Forum: Scott Goodman 279(1)

Consequences 280(2)

Additional Job Attitudes 282(3)

Job Involvement and Work Centrality 282(1)

Perceived Organizational Support 283(1)

Emotions at Work 284(1)

Summary 285(4)

Stress and Worker Well-Being 289(34)

Stress and Strains 291(5)

Stress 291(3)

Strains 294(1)

Coping with Stress 295(1)

Environmental Determinants of Well-Being 296(2)

Work-Family Conflict 298(13)

Practitioner Forum: E. Jeffrey Hill 303(1)

Family-Leave Policies 304(1)

Child-Care Benefits 305(1)

Elder-Care Assistance 306(2)

Dual-Earner Couples 308(3)

Psychological Effects of Job Loss 311(4)

The Hard Facts 311(3)

Environmental Determinants---Revisited 314(1)

Workplace Violence 315(4)

Summary 319(4)

Group Processes and Work Teams 323(28)

Groups Versus Teams 325(1)

Social Influence in Groups 326(6)

Norms 326(1)

Roles 326(1)

Cohesion 327(2)

Group Development 329(2)

Social Loafing 331(1)

Group Decision Making 332(7)

Effective Decision Making 333(2)

Ineffective Decision Making 335(4)

Work Teams of the 21st Century 339(9)

Practitioner Forum: Tom Ruddy 340(1)

Types of Work Teams 341(3)

Work-Team Effectiveness 344(2)

Recent and Future Trends 346(2)

Summary 348(3)

Leadership 351(28)

What Is Leadership? 353(1)

Theories 353(18)

Trait Theories 355(1)

Behavior Theories 356(1)

Practitioner Forum: Rhonda Gutenberg 357(3)

Contingency Theories 360(4)

Contemporary Theories 364(7)

New Directions in Leadership Research 371(5)

Gender and Leadership 371(3)

Culture and Leadership 374(2)

Emotions and Leadership 376(1)

Summary 376(3)

Organizational Theory and Development 379(34)

Organizational Theory 381(9)

Classical Organizational Theory 381(5)

Humanistic Theory 386(2)

Open-System Theory 388(2)

Organizational Development 390(19)

Why Organizations Need Organizational Development 391(3)

Models of Organizational Change 394(2)

Organizational Development Interventions 396(8)

Practitioner Forum: Joselito C. Lualhati 404(5)

Summary 409(4)
Glossary 413(10)
References 423(38)
Name Index 461(10)
Subject Index 471