Managing the laboratory animal facility / 2nd ed.

Table of Contents
Chapter 1. The Basics of Managing a Laboratory Animal Facility
A Definition of Management
Are You A Manager?
Are You A New Manager?
The ¿Levels¿ of Management
The Resources Managers Have
Human Resources
Fiscal Resources
Capital Resources
Information Resources
Time
Efficiency and Effectiveness
What Do Managers Do?
A Manager Makes Decisions
A Manager Plans
A Manager Organizes
A Manager Directs
A Manager Controls
Organizational Mission - The Big Picture
Goals
The Mission Statement
Fulfilling Your Organization¿s Mission
The Vision Statement
Strategic Planning and Long Range Goals
The Need to Balance Long Range and Short Range Goals
Reevaluating Goals and Plans
Developing and Measuring Productivity Goals and Strategies
Final Thoughts and a Summary of This Chapter
References
Chapter 2. The Organizational Environment
Organizational Culture
The External Environment of Your Company
The Social Environment
The Politico-Economic Environment
The Physical Environment
The Information and Technical Environment
Relating Your Goals to Your Organization¿s Goals
References
Chapter 3. The Management of Human Resources
Communications
Verbal Communication
Written Communication
Keep Communications as Open as is Practical
The Sounds of Silence
Listening and Feedback
Selective Listening
Difficult Conversations
Communicating With Your Own Supervisor
Management Style ¿ An Aspect of Communicating With Your Supervisor
Management Styles
Trust
Supporting Your Staff
Motivation
Basic Requirements for Keeping Your Staff Motivated
Keeping Motivation High: Tangible and Intangible Rewards
Intangible Rewards
Tangible Rewards
Promotion as a Reward and Motivator
Promoting Employees When Promotional Opportunities Are Limited
Keeping Motivation High: Setting Goals with Individuals
Influencing People to Accomplish Goals
Motivation and Entitlement
Morale
General Comments
Fitting the Person to the Job
Morale and Organizational Conflict
Allowing Employees to Solve Problems ¿ Thoughts for a New Way of Managing Laboratory Animal Facilities
Interacting with Highly Educated People: Managing the Unmanageable?
Final Thoughts
Thanks for the Advice, But I¿ve Tried It All and Nothing Seems to Work
People Are Our Most Important Resource
References
Chapter 4. Managing Financial Resources
How Money Is Allocated for Animal Purchases
Profit-Making Organizations
Not-For-Profit Organizations
How Money Is Obtained for Animal Care
Budgets
Types of Budgets
Information Needed to Plan a Budget
Reviewing Programs and Operations
Working With a Zero-Based Budget
How to Calculate Per Diem Rates
Management Control of Budgets
Inventory and Inventory Control
The Animal Census and Its Use in Billing
Other Financial Control Systems
Reference
Chapter 5. Management of Information Resources
Six Characteristics of Managed Information
Information Commonly Needed by Animal Facility Managers
Organizing and Retrieving Information with Computers
Reference
Chapter 6. Time Management
Recording Time Usage
Utilizing Time Records
Maximizing Time Usage
Scheduling Your Day
Do You Need Time for Planning?
Meetings
Paperwork and Reading Material
Delegation
Returning Delegated Problems Back to the Manager
References
Chapter 7. Leadership
Are Managers and Leaders the Same Person?
Do We Need Managers or Leaders for Animal Facilities?
The Authority of Leaders
A Leader¿s Personality Traits
Non-Personality Characteristics of a Leader
How Leaders Use Advice
Getting Good Advice
Preventing Bad Advice
Recognizing a Bad Advisor
Leadership Effectiveness
Tying Together Leadership and Management to Accomplish Goals
References
Appendix 1. Productivity Goals and Measurements
Characteristics of a Productivity Measurement System
Linking Productivity Measurement to Specific Goals and Strategies
Getting the Productivity Measurement Process Moving
References
Appendix 2. Setting Per Diem Rates
Determining the Number of Animals Housed as Part of the Per Diem Calculation
What Expenses Should be Included in the Per Diem Calculation?
Retrospective Calculation of a Per Diem Rate for Future Use
General Instructions for Calculating Per Diem Rates
Distributing Labor Costs by Species
Distributing Labor Costs for Cage Washing
Food Cost Distribution by Species
Bedding Cost Distribution by Species
All Other Supplies and Equipment
Calculating the Actual Per Diem Rate
Prospective Calculation of a Per Diem Rate
Labor
Food
Bedding
Other Supplies and Equipment
Computer Calculations of Per Diem Rates
Tracking Labor Through Time-Motion Records
Activity Logs
Per Diem Charges Along with Investigator Billed Charges (Fee-For-Service Charges)
Using Activity Logs
References
Appendix 3. Hiring the Right Person
General Principles
Hiring the ¿Hot Prospect¿
References
Appendix 4. Training
Orienting the New Employee
Training Materials
Hands-on Training
Evaluation of Training
Caring For ¿ and About ¿ Our Fellow Creatures
Reference
Index