The courageous messenger : how to successfully speak up at work / 1st ed.
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作 者：Kathleen D. Ryan, Daniel K. Oestreich, George A. Orr III.
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ISBN：9780787902681
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简介
Summary:
Publisher Summary 1
Offers strategies for constructive criticism in the workplace
Publisher Summary 2
The book to read before you open your mouth. This survival manual relates the finer points of communicating bad news, voicing strong opinions and discussing difficult issues at the office without compromising your position...or your job. Filled with tips, illuminating stories, and a practical tool box of exercises, The Courageous Messenger gives you the means to assess the benefits, risks and motivations of communicating difficult messages. It helps you become a skilled messenger. And it teaches you how to speak with courage, clarity and -- most importantly -- diplomacy, whether you're addressing peers, bosses or employees.
目录
Acknowledgements
The Authors
Everyday Acts of Courage
Welcome to this Book
Courageous Messengers
Messengers and Tough News
Becoming a Skilled Messenger
Finding the Courage
Courage is an Inside Job
Know Your True Message
Know Your Real Motivation
Assess Your Risk
Understand Your Yes-Buts
Make a Decision
Acting with Courage
Get Ready for the Conversation
Open the Conversation
Present Your Message and Motivation
Talk About Your Message with Your Receiver
Wrap Up the Conversation
Follow Through
The Tough Cases
Do You Really have a Tough Case
Get Ready for a Tough Case
Talk with Your Receiver in a Tough Case
Sustaining the Courage
How Did It Go? What Did You Learn?
The Messengers's Transformation
Changing the Organization by Speaking Up The Messenger's Tool Box
Basic Communication Skills
When You Are the Receiver of Tough News
When You Cannot Deliver Your Message in Person
Summary of Tips for Messengers
The Authors
Everyday Acts of Courage
Welcome to this Book
Courageous Messengers
Messengers and Tough News
Becoming a Skilled Messenger
Finding the Courage
Courage is an Inside Job
Know Your True Message
Know Your Real Motivation
Assess Your Risk
Understand Your Yes-Buts
Make a Decision
Acting with Courage
Get Ready for the Conversation
Open the Conversation
Present Your Message and Motivation
Talk About Your Message with Your Receiver
Wrap Up the Conversation
Follow Through
The Tough Cases
Do You Really have a Tough Case
Get Ready for a Tough Case
Talk with Your Receiver in a Tough Case
Sustaining the Courage
How Did It Go? What Did You Learn?
The Messengers's Transformation
Changing the Organization by Speaking Up The Messenger's Tool Box
Basic Communication Skills
When You Are the Receiver of Tough News
When You Cannot Deliver Your Message in Person
Summary of Tips for Messengers
The courageous messenger : how to successfully speak up at work / 1st ed.
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