Experiencing intercultural communication : an introduction / 2nd ed.

Table Of Contents:
Preface xv
PART I: Foundations of Intercultural Communication

Chapter 1 Studying Intercultural Communication 1(24)

The Peace Imperative 3(2)

The Economic Imperative 5(3)

The Workplace 5(1)

The Global Economy 6(2)

The Technological Imperative 8(3)

Technology and Human Communication 8(2)

Mobility and Its Effect on Communication 10(1)

The Demographic Imperative 11(6)

Changing U.S. Demographics 11(6)

Changing Immigration Patterns 17(1)

The Self-Awareness Imperative 17(1)

The Ethical Imperative 18(4)

Ethical Judgments and Cultural Values 18(2)

Becoming an Ethical Student of Culture 20(2)

Summary 22(1)

Building Intercultural Skills 22(1)

Activities 23(1)

Endnotes 23(2)

Chapter 2 Intercultural Communication: Building Blocks and Barriers 25(32)

Building Block 1: Culture 27(5)

Culture Is Learned 27(1)

Culture Involves Perception and Values 28(1)

Culture Is Shared 29(1)

Culture Is Expressed as Behavior 30(1)

Culture Is Dynamic and Heterogeneous 31(1)

Building Block 2: Communication 32(12)

Culture and Communication 35(10)

Communication, Cultural Worldviews, and Values 35(8)

Communication and Cultural Rituals 43(1)

Communication and Resistance to the Dominant Culture 44(1)

Building Block 3: Context 44(1)

Building Block 4: Power 45(8)

Barriers to Intercultural Communication 46(14)

Ethnocentrism 46(1)

Stereotyping 47(3)

Prejudice 50(1)

Discrimination 51(2)

Summary 53(1)

Building Intercultural Skills 54(1)

Activities 54(1)

Endnotes 55(2)

Chapter 3 History and Intercultural Communication 57(22)

From History to Histories 60(4)

Political, Intellectual, and Social Histories 60(1)

Family Histories 60(1)

National Histories 61(1)

Cultural Group Histories 62(1)

The Power of Other Histories 63(1)

History and Identity 64(8)

Histories as Stories 64(1)

Nonmainstream Histories 65(7)

Intercultural Communication and History 72(2)

Historical Legacies 74(2)

Summary 76(1)

Building Intercultural Skills 76(1)

Activities 77(1)

Endnotes 77(2)

Chapter 4 Identity and Intercultural Communication 79(35)

Understanding Identity 81(4)

Identities Are Created Through Communication 81(1)

Identities Are Created in Spurts 81(1)

Identities Are Multiple 82(1)

Identities Are Influenced by Society 82(2)

Identities Are Dynamic 84(1)

Identities Are Developed in Different Ways in Different Cultures 84(1)

Social and Cultural Identities 85(11)

Gender Identity 85(1)

Sexual Identity 86(1)

Age Identity 87(1)

Racial and Ethnic Identity 88(3)

Physical Ability Identity 91(1)

Religious Identity 91(1)

Class Identity 92(1)

National Identity 93(1)

Regional Identity 94(1)

Personal Identity 95(1)

Identity Development 96(6)

Minority Identity Development 96(2)

Majority Identity Development 98(2)

Characteristics of Whiteness 100(2)

Multicultural Identity 102(6)

Multiracial People 102(2)

Identity and Adaptation 104(2)

Living "On the Border" 106(1)

Post-Ethnicity 107(1)

Identity, Language, and Intercultural Communication 108(1)

Summary 109(1)

Building Intercultural Skills 110(1)

Activities 110(1)

Endnotes 111(3)
PART II: Intercultural Communication Processes

Chapter 5 Verbal Issues in Intercultural Communication 114(34)

The Study of Language 116(5)

The Components of Language 116(3)

Language and Perception 119(2)

Cultural Variations in Language 121(8)

Attitudes Toward Speaking, Writing, and Silence 122(1)

Variations in Communication Style 123(4)

Variations in Contextual Rules 127(2)

Communicating Across Differences 129(1)

Language and Power 130(8)

Language and Social Position 130(1)

Assimilation Strategies 131(1)

Accommodation Strategies 132(1)

Separation Strategies 133(1)

The "Power" Effects of Labels 134(4)

Moving Between Languages 138(7)

Multilingualism 138(3)

Translation and Interpretation 141(2)

Language Politics and Policies 143(2)

Summary 145(1)

Building Intercultural Skills 145(1)

Activities 146

Endnotes 146(2)

Chapter 6 Nonverbal Communication Issues 148(25)

Defining Nonverbal Communication 149(4)

Comparing Verbal and Nonverbal Communication 150(1)

What Nonverbal Behavior Communicates 151(2)

Cultural Variations in Nonverbal Behavior 153(10)

Nonverbal Codes 154(7)

Cultural Variation or Stereotype? 161(2)

Defining Cultural Space 163(6)

Cultural Identity and Cultural Space 164(3)

Changing Cultural Space 167(1)

The Dynamic Nature of Cultural Spaces 168(1)

Summary 169(1)

Building Intercultural Skills 170(1)

Activity 171(1)

Endnotes 171(2)
PART III: Intercultural Communication in Everyday Life

Chapter 7 Popular Culture and Intercultural Communication 173(20)

Popular Culture and Intercultural Communication 174(1)

What Is "Popular Culture"? 175(3)

Consuming and Resisting Popular Culture 178(3)

Consuming Popular Culture 178(2)

Resisting Popular Culture 180(1)

Representing Cultural Groups 181(4)

Migrants' Perceptions of Mainstream Culture 182(1)

Popular Culture and Stereotyping 183(2)

U.S. Popular Culture and Power 185(4)

Global Circulation of Images/Commodities 186(1)

Popular Culture from Other Cultures 187(1)

Cultural Imperialism 188(1)

Summary 189(1)

Building Intercultural Skills 190(1)

Activities 190(1)

Endnotes 191(2)

Chapter 8 Culture, Communication, and Conflict 193(24)

Characteristics of Intercultural Conflict 195(2)

Ambiguity 196(1)

Language Issues 196(1)

Contradictory Conflict Styles 197(1)

Conflict Types and Contexts 197(2)

Types of Conflict 197(1)

The Importance of Context 198(1)

Cultural Influences on Conflict Management 199(7)

Family Influences 199(1)

Two Approaches to Conflict 200(2)

Intercultural Conflict 202(1)

Gender, Ethnicity, and Conflict 203(1)

Religion and Conflict 204(1)

Value Differences and Conflict Styles 205(1)

Managing Intercultural Conflict 206(2)

Productive Versus Destructive Conflict 206(1)

Competitive Versus Cooperative Conflict 206(2)

Understanding Conflict and Society 208(5)

Social and Economic Forces 208(3)

Historical and Political Forces 211(2)

Summary 213(1)

Building Intercultural Skills 213(1)

Activity 214(1)

Endnotes 215(2)

Chapter 9 Intercultural Relationships in Everyday Life 217(30)

Benefits of Intercultural Relationships 219(2)

Challenges in Intercultural Relationships 221(4)

Differences in Communication Styles, Values, and Perceptions 221(1)

Negative Stereotypes 222(1)

Anxiety 222(1)

Affirming Another Person's Cultural Identity 223(1)

The Need for Explanations 224(1)

Foundations of Intercultural Relationships 225(8)

Similarities and Differences 226(1)

Cultural Differences in Relationships 227(6)

Relationships Across Differences 233(7)

Communicating in Intercultural Relationships 233(3)

Intercultural Dating 236(1)

Intercultural Marriage 237(2)

Internet Relationships 239(1)

Society and Intercultural Relationships 240(2)

Summary 242(1)

Building Intercultural Skills 243(1)

Activity 243(1)

Endnotes 244(3)
PART IV: Intercultural Communication in Applied Settings

Chapter 10 Intercultural Communication in Tourism Contexts 247(16)

Intercultural Communication and Tourism 250(5)

Attitudes of Hosts Toward Tourists 250(3)

Characteristics of Tourist-Host Encounters 253(2)

Cultural Learning and Tourism 255(1)

Communication Challenges in Tourism Contexts 255(4)

Social Norms and Expectations 255(2)

Culture Shock 257(2)

Language Challenges 259(1)

Social/Political Contexts of Tourism 259(1)

Summary 260(1)

Building Intercultural Skills 261(1)

Activities 261(1)

Endnotes 262(1)

Chapter 11 Intercultural Communication and Business 263(20)

The Domestic and Global Economy 264(2)

Domestic Growth 264(1)

Global Growth 265(1)

Power Issues in Intercultural Business Encounters 266(2)

Communication Challenges in Business Contexts 268(11)

Work-Related Values 268(3)

Quality Versus Efficiency 271(1)

Language Issues 272(2)

Communication Styles 274(1)

Business Etiquette 275(2)

Diversity, Prejudice, and Discrimination 277(2)

Social and Political Contexts of Business 279(1)

Summary 280(1)

Building Intercultural Skills 280(1)

Activities 280(1)

Endnotes 281(2)

Chapter 12 Intercultural Communication and Education 283(17)

Educational Goals 284(2)

Studying Abroad 286(1)

Culturally Specific Education 287(2)

Intercultural Communication in Educational Settings 289(4)

Roles for Teachers and Students 289(1)

Grading and Power 290(1)

Admissions, Affirmative Action, and Standardized Tests 291(2)

Communication, Education, and Cultural Identity 293(2)

Social Issues and Education 295(2)

Summary 297(1)

Building Intercultural Skills 297(1)

Activities 297(1)

Endnotes 298(2)

Chapter 13 Intercultural Communication and Health Care 300

The Importance of Communication in Health Care 301(3)

Intercultural Barriers to Effective Health Care 304(5)

Historical Treatments of Cultural Groups 304(2)

Prejudicial Ideologies 306(1)

Religion and Health Care 307(2)

Power in Communication About Health Care 309(4)

Imbalances of Power in Health Communication 309(1)

Health Care as a Business 310(1)

Intercultural Ethics and Health Issues 311(2)

Summary 313(1)

Building Intercultural Skills 313(1)

Activities 314(1)

Endnotes 314
Glossary G-1
Credits C-1
Index I-1