Foreword p. ix
Preface p. xiii
Acknowledgments p. xvii
Introduction p. 1
The Fable p. 1
The Mission and Plan p. 3
Preparing for Self-Directed Work Teams
Why Self-Directed Teams! p. 7
Why Teams! p. 7
Group and Team Taxonomy p. 10
Type V--The True Team p. 17
The Concept of Self-Management p. 21
Definition of Self-Directed Teams p. 21
Readiness Review p. 23
The New Human Infrastructure p. 29
Top Management and Self-Direction p. 31
Analyzing Systems p. 31
Conflicts; System vs. Personality p. 36
Endemic and Symbiotic System Conflicts p. 37
The Special Case for Managers p. 39
Eliminating the Top-Down Mentality p. 40
New Ways to Work p. 43
Changing the Communication Patterns p. 43
Open Meetings p. 45
Shared Leadership p. 47
Skip-Level Meetings p. 48
Meeting Guidelines, Including the 59:59 Rule p. 50
Two Key Issues: Pilots and Consultants p. 52
Designing for Self-Direction
The Steering Committee p. 59
Successful Listening: All the Voices p. 59
Selection of Steering Committee Members p. 61
Key Considerations: Size, Structure, and Consensus p. 62
The Four Tasks p. 64
Profile of a Steering Committee p. 68
Assessing the Organization p. 73
Assessments: The Last First Step p. 73
Everyone and 360-Degree Feedback p. 76
Assessing the Environment p. 79
Interviews and Employee Perceptions p. 79
Redesigning Work and the Team Concept p. 85
A Suppertime Story and Reengineering p. 85
Before Design Teams p. 87
The Design Team: Techniques and Strategies p. 91
The Role of the Team Developer p. 103
From Cop to Coach p. 103
Who Should Be a Team Developer? p. 109
How Should the Team Developer Behave? p. 112
How Do the Team Developers Develop? p. 118
Understanding Group Process p. 121
The Mechanistic Model vs. the Cybernetic p. 121
The Anthropological Context of Teams p. 125
Size of the Team p. 128
Team Membership and Selection p. 130
Interpersonal Processes in Teams p. 132
A System for Self-Directed Work Teams
Organizing the Self-Directed Work Team p. 143
The Book's Most Important Sentence p. 143
Leadership and the Team p. 144
The Wheel Concept p. 145
Wheel Positions--A List of Suggestions p. 149
The Rule p. 156
The Team Agreement p. 157
Goals, Again p. 158
The Team Name p. 160
Team Design Revisited p. 161
Training the Self-Directed Work Team p. 165
Training Teams p. 165
The Learning Team and Its Four Stages p. 166
A Dramatic Example p. 172
The Sequence Is Important? p. 174
Who Should Do the Training? p. 176
Consequences of Training p. 179
Modeling and Communication p. 181
"Management Will" and Leadership p. 181
Teams and Unions p. 184
The Use of Symbols p. 187
Finances: A Special Symbol p. 191
Communicating Values via the Newsletter p. 193
Teaching Teams to Communicate p. 201
Tradition and "Aboutism" p. 201
The CRAY Feedback System p. 204
Facilitators and CRAY p. 210
How to Receive Feedback p. 213
Hazards of Teams p. 215
Misuse of the Process p. 215
Bureaucratic Resistance p. 219
Compensation and Teams p. 222
Storming and Troubleshooting p. 224
The Second Transition p. 228
Epilogue: The Future of Teams p. 231
The Future of Employee Empowerment p. 232
Two Special Cases: Health Care and Government p. 234
Government Policies and the Future p. 239
Bibliography p. 241
Index p. 245