Working With Emotional

　　Book De*ion
　　In his phenomenal bestseller, Emotional Intelligence, DanielGoleman mapped the territory where IQ meets EQ, where we apply whatwe know to how we live. Spending over a year on the New York Timesbestseller list, Emotional Intelligence provided the evidence forwhat many successful people already knew: being smart isn't just amatter of mastering facts; it's a matter of mastering your ownemotions and understanding the emotions of the people aroundyou.Now, in Working With Emotional Intelligence, Goleman shows whyemotional intelligence has become the new yardstick for success forCEOs and junior hires alike. Drawing on both unparalleled access tobusiness leaders and in-depth research, he documents that starperformance in every field depends more on emotional intelligencethan IQ or technical skills. And the impact of emotionalintelligence is even greater at the top of the leadershippyramid.Goleman vividly shows how self-awareness, motivation,influence, conflict management, and team-building play out in someof the top corporations in the world today, and points out thedamage done when they are lacking. He also creates a strategy forthe "emotionally intelligent organization" that will shape trainingand development programs for years to come.With examples fromreal-life businesses, including successes and failures, thisprogram is a blueprint for all who want to thrive with integrityand satisfaction in the new global economy.
　　
　　Amazon.com
　　Working With Emotional Intelligence takes the concepts fromDaniel Goleman's bestseller, Emotional Intelligence, into theworkplace. Business leaders and outstanding performers are notdefined by their IQs or even their job skills, but by their"emotional intelligence": a set of competencies that distinguisheshow people manage feelings, interact, and communicate. Analysesdone by dozens of experts in 500 corporations, government agencies,and nonprofit organizations worldwide conclude that emotionalintelligence is the barometer of excellence on virtually any job.This book explains what emotional intelligence is and why it countsmore than IQ or expertise for excelling on the job. It details 12personal competencies based on self-mastery (such as accurateself-assessment, self-control, initiative, and optimism) and 13 keyrelationship skills (such as service orientation, developingothers, conflict management, and building bonds). Goleman includesmany examples and anecdotes--from Fortune 500 companies to anonprofit preschool--that show how these competencies lead to orthwart success.
　　
　　Unlike IQ, emotional intelligence can keep growing--it continuesto develop with life experiences. Understanding and raising youremotional intelligence is essential to your success and leadershippotential. This book is an excellent resource for learning how toaccomplish this.
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　--Joan Price
　　
　　Amazon.com Audiobook Review
　　This abridged audio version, sharply narrated by the author,focuses on Goleman's theories of emotional intelligence in theworkplace, a standard that measures how well people managefeelings, interact, and communicate. In educational but accessibletones, Dr. Goleman explains the need for emotional intelligence inemployees, the issues that arise when such skills are lacking, andpractical guidance on how to achieve these skills. Goleman's use ofreal-life examples highlights the important lessons learned frombusiness-world successes and failures. The humorous anecdotes alsokeep the listener entertained while he presents somewhat esotericbut insightful and interesting ideas, which ultimately increase thepotential to succeed and lead others. (Running time: three hours,two cassettes)
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　--Cate Bick
　　
　　From Publishers Weekly
　　Applying the lessons of his bestselling study EmotionalIntelligence, Goleman has found that business success stemsprimarily from a workforce displaying initiative and empathy,adaptability and persuasiveness?i.e., key aspects of what hedefines as emotional intelligence. He presents studies that showthat IQ accounts for only between 4% and 25% of an individual's jobsuccess, whereas emotional competence (self-awareness,self-regulation and motivation) is twice as important as purelycognitive abilities in the workplace. These findings alone shouldshake up human resource departments that hire based on how goodsomeone looks on paper. In sections like "Self-Mastery," "PeopleSkills" and "Social Radar," Goleman uses anecdotes from thecorporate trenches (and from his lecture tours) to isolatequalities, such as "trustworthiness" that are central to displaysof emotional intelligence. These qualities, in turn, are brokendown into sets of practices?"Act ethically and... above reproach";"respect and relate well to people from other backgrounds"?that canbe internalized for improved emotional intelligence quotients byindividuals looking to get ahead, or managers seeking to revitalizethe staff. These repetitive-sounding checklists can at times givethe book the flavor of an overworked seminar presentation. Still,embedded within the linear format that emerges are many trulyilluminating facts?that the real cost of employee turnover to acompany is the equivalent of one full year of employee pay, forexample?that show how critically important Goleman's thesis is totoday's workplace.
　　
　　From Booklist
　　Goleman made a big splash in 1995 with his best-selling,much-discussed Emotional Intelligence. He contended that successand ability could not be determined solely by intelligence (howeverintelligence might be defined or measured). Emotional traits suchas self-awareness, motivation, and self-control and social skillssuch as teamwork, leadership, and communication matter, too. Hisarguments were bolstered by research in neurology and thebehavioral sciences. Furthermore, Goleman argued that emotionalintelligence could be taught, and he targeted his message toeducators and the educational system. This message, though, alsodrew a huge response from the world of business, and here Golemannow adapts his ideas to the workplace. Citing managerial studies,he asserts that emotional intelligence is twice as important aseither IQ or technical expertise in predicting business success.Goleman shows how self-mastery and people skills determine workperformance and suggests implications for job training. Although hedoes include scientific documentation whenever possible, Golemanhimself refers to these as "soft skills," and the question remainsabout how accurately they can be measured--especially if they areto be used to make employment decisions such as hiring,termination, promotions, and salary levels.
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　David Rouse
　　From Library Journal
　　Having explained in Emotional Intelligence that EQ matters asmuch as IQ in the workplace, Goleman now explains how EQ can belearned.
　　
　　From AudioFile
　　This book is the author's follow-up to his ground-breakingEmotional Intelligence. Here he focuses on using emotionalintelligence at work; he explains why people who focus on skillsand information are at a disadvantage compared to workers who havemastered their own emotions and understand the emotions of theirco-workers. Aaron Meza's rich, deep, informative voice lends weightto Goleman's arguments, and his impeccable diction and pacingenable us to follow the author's lucid prose. Meza varies tone andpitch enough to keep us interested. Only an annoying propensity topronounce words that begin with an "i" as long "e" ("eemediate,"for example) mars Meza's performance. R.I.G.
　　
　　About Author
　　Daniel Goleman, Ph.D. is CEO of Emotional Intelligence Servicesin Sudbury, Massachusetts. He covered the behavioral and brainsciences for the New York Times for twelve years. He has taught atHarvard, where he received his doctorate in psychology and is aconsultant who addresses groups and businesses around the world.Emotional Intelligence, his fifth book, has been translated intotwenty-five languages and has been a number one bestsellereverywhere, from the U.S. to Brazil, Japan to England. In additionto Emotional Intelligence, his previous books include Vital Lies,Simple Truths, The Creative Spirit, and The Meditative Mind.
　　
　　Book Dimension :
　　length: (cm)17.2 　　　 　　　　　 　 width:(cm)10.8

　　"A thoughtfully written, persuasive account explainingemotional intelligence and why it can be crucial to yourcareer."
　　--USA Today
　　
　　"Good news to the employee looking for advancement [and] awake-up call to organizations and corporations."
　　--The Christian Science Monitor
　　
　　"Anyone interested in leadership...should get a copy of thisbook. In fact, I recommend it to all readers anywhere who want tosee their organizations in the phone book in the year 2001."
　　--Warren Bennis, The New York Times Book Review
　　
　　
　　From the Trade Paperback edition. -- Review
　　
　　Anyone interested in leadership and the health of humaninstitutions should get a copy of this book. -- The New York TimesBook Review, Warren Bennis