Management information systems : managing the digital firm / 8th ed.


PART I ORGANIZATIONS, MANAGEMENT, AND THE NETWORKED ENTERPRISE 1
Chapter 1 Managing the Digital Firm 2
Chapter 2 Information Systems in the Enterprise 36
Chapter 3 Information Systems, Organizations, Management, and Strategy 72
Chapter 4 The Digital Firm: Electronic Business and Electronic Commerce 110
Chapter 5 Ethical and Social Issues in the Digital Firm 144
PART I PROJECT Analyzing Business Processes for an Enterprise System 177


PART II INFORMATION TECHNOLOGY INFRASTRUCTURE 179
Chapter 6 Managing Hardware and Software Assets 180
Chapter 7 Managing Data Resources 218
Chapter 8 Telecommunications and Networks 248
Chapter 9 The Internet and the New Information Technology Infrastructure 276
PART II PROJECT Creating a New Internet Business 309

PART III MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS FOR THE DIGITAL FIRM 311
Chapter 10 Managing Knowledge for the Digital Firm 312
Chapter 11 Enhancing Management Decision Making for the Digital Firm 346
PART III PROJECT Designing an Enterprise Information Portal 374

PART IV BUILDING INFORMATION SYSTEMS IN THE DIGITAL FIRM 375
Chapter 12 Redesigning the Organization with Information Systems 376
Chapter 13 Understanding the Business Value of Systems and Managing Change 414
PART IV PROJECT Redesigning Business Processes for Healthlite Yogurt Company 444

PART V MANAGING INFORMATION SYSTEMS IN THE DIGITAL FIRM 447
Chapter 14 Information Systems Security and Control 448
Chapter 15 Managing International Information Systems 482
PART V PROJECT Assessing the Total Cost of Ownership (TCO) of a Web Site 506

INTERNATIONAL CASE STUDIES 507
REFERENCES
INDEXES
PHOTO AND SCREEN SHOT
CREDITS