The Foundations of Industrial/Organizational (I/O) Psychology p. 1
The Historical Background of I/O Psychology p. 3
Industrial/Organizational Psychology p. 4
Licensing and Certification of Psychologists p. 7
The History of I/O Psychology p. 8
Cross-Cultural I/O Psychology p. 20
The Mandate of I/O Psychology p. 21
Research Methods in I/O Psychology p. 23
The Empirical Research Process p. 24
Ethical Problems in Research p. 50
Research in Industry p. 52
Case Study: How Should I Study This? p. 54
Info Trac Articles p. 56
Personnel Psychology p. 57
Criteria: Standards for Decision Making p. 59
Conceptual Versus Actual Criteria p. 61
Criterion Deficiency, Relevance, and Contamination p. 62
Criterion Development p. 64
Job Analysis p. 66
Job Evaluation p. 77
Job Performance Criteria p. 82
Expanding Our View of Criteria p. 88
Concluding Comments p. 89
Case Study: Who Gets the Scholarship? p. 90
Info Trac Articles p. 91
Predictors: Psychological Assessments p. 93
Assessing the Quality of Predictors p. 94
Psychological Tests and Inventories p. 100
Ethical Standards in Testing p. 102
Sources of Information About Testing p. 103
Test Content p. 103
Interviews p. 114
Assessment Centers p. 116
Work Samples and Situational Exercises p. 119
Biographical Information p. 121
Letters of Recommendation p. 123
New and Controversial Methods of Assessment p. 125
Overview and Evaluation of Predictors p. 129
Case Study: How do We Hire Police Officers? p. 131
Info Trac Articles p. 132
Personnel Decisions p. 134
The Legal Context for Personnel Decisions p. 135
Recruitment p. 140
A Model of Personnel Decisions p. 144
Regression Analysis p. 145
Validity Generalization p. 150
Selection p. 152
Test Utility and Organizational Efficiency p. 164
Placement and Classification p. 165
Case Study: Just Give Me a Chance p. 167
Info Trac Articles p. 169
Training and Development p. 170
Learning and Task Performance p. 172
The Strategic Value of Training and Development p. 173
The Pretraining Environment p. 174
Assessing Training Needs p. 175
Methods and Techniques of Training p. 179
Management Development Issues p. 187
The Posttraining Environment p. 197
Evaluation Criteria of Training Programs p. 198
Case Study: Train or Select? p. 202
Info Trac Articles p. 203
Performance Appraisal p. 205
Using the Results of Performance Appraisals p. 207
Performance Appraisal and the Law p. 210
Sources of Performance Appraisal Information p. 211
Rater Training p. 223
Rater Motivation p. 224
Contextual Performance p. 226
Self- and Peer Appraisals p. 227
Feedback of Appraisal Information to Employees p. 229
Concluding Comments p. 231
Case Study: What Do You Do with Poor Performers? p. 232
Info Trac Articles p. 233
Organizational Psychology p. 235
Organizations and Work Teams p. 237
Three Theories of Organizations p. 238
Organizational Structure p. 244
Components of Social Systems p. 252
Work Teams p. 258
Concluding Comments p. 266
Case Study: Should We Use Work Teams? p. 267
Info Trac Articles p. 268
Organizational Attitudes and Behavior p. 270
Employee Attitudes p. 271
Organizational Justice p. 275
A Taxonomy of Justice Classes p. 279
Organizational Citizenship Behavior p. 281
The Psychological Contract p. 284
Individual Responses to Downsizing p. 289
The Psychology of Mergers and Acquisitions p. 292
Antisocial Behavior in the Workplace p. 295
Concluding Comments p. 298
Case Study: Where Should the Ax Fall? p. 299
Info Trac Articles p. 301
Stress and Well-Being at Work p. 302
Environmental Influences on Mental Health p. 303
The Concept of Mental Health p. 305
Work Stress p. 307
Work/Family Conflict p. 314
Dual-Career Families p. 320
The Psychological Effects of Unemployment p. 322
Concluding Comments p. 326
Case Study: Two Siblings, Two Lifestyles p. 327
Info Trac Articles p. 328
Work Motivation p. 330
Five Critical Concepts in Motivation p. 331
Work Motivation Theories p. 332
Overview and Synthesis of Work Motivation Theories p. 354
The Application of Motivational Strategies p. 358
Case Study: What to Do with Harry? p. 359
Info Trac Articles p. 361
Leadership p. 362
Major Topics in Leadership Research p. 363
Theoretical Approaches to Leadership p. 366
Transformational and Charismatic Leadership p. 379
The Implicit Leadership Theory p. 382
Substitutes for Leadership p. 383
Points of Convergence Among Approaches p. 384
Cross-Cultural Leadership Issues p. 386
Diversity Issues in Leadership p. 387
Concluding Comments p. 388
Case Study: Which Direction Should We Follow? p. 389
Info Trac Articles p. 390
The Work Environment p. 393
Job Design and Organization Development: Creating High-Performance Organizations p. 395
To Alter the Worker or Workplace? p. 396
Job Design p. 397
Effectiveness of Job Redesign Programs p. 402
Organizational Implications of Job Redesign p. 403
Organization Development (OD) p. 405
Empowerment p. 414
Major OD Interventions p. 415
Empirical OD Research p. 421
Values and Ethics in OD p. 423
Case Study: How Do I Create Teamwork? p. 426
Info Trac Articles p. 427
Union/Management Relations p. 429
What Is a Union? p. 430
Unions as Organizations p. 433
The Formation of a Union p. 433
The Labor Contract p. 435
Influence of Unions on Nonunionized Companies p. 445
Behavioral Research on Union/Management Relations p. 445
I/O Psychology and Industrial Relations p. 450
Concluding Comments p. 454
Case Study: Should We Let in a Labor Union? p. 454
Info Trac Articles p. 456
Ergonomics and Work Conditions p. 458
Ergonomic Approaches to Work Design p. 460
Human/Computer Interactions in the Workplace p. 466
Safety and Accidents p. 467
Physical Stressors in the Workplace p. 475
Work Schedules p. 482
Alcoholism and Drug Abuse in the Workplace p. 487
Case Study: Will Life Ever Get Back to Normal? p. 489
Info Trac Articles p. 491
The Changing Nature of Work p. 492
Info Trac Articles p. 503