简介
Takes a practical, managerial approach to marketing, providing examples and applications and showing the major decisions that marketing managers face in their efforts to balance the organization's objectives and resources against the needs and opportunities in the marketplace. This edition emphasizes customer service, relationship marketing, marketing technologies, total marketing quality, value-delivery systems, global marketing, and marketing ethics, environmentalism, and social responsibility. The CD-ROM contains a selection of written video cases. Annotation c. Book News, Inc., Portland, OR (booknews.com)
目录
Understanding Marketing and the Marketing Process
Marketing in a Changing World: Creating Customer Value and Satisfaction
Strategic Planning and the Marketing Process
The Global Marketing Environment
Developing Marketing Opportunities and Strategies
Marketing Research and Information Systems
Consumer Markets and Consumer Buyer Behaviour
Business Markets and Business Buyer Behaviour
Market Segmentation, Targeting, and Positioning for Competitive Advantage
Developing the Marketing Mix
Product and Services Strategies
New Product Development and Life Cycle Strategies
Pricing Considerations and Strategies
Distribution Channels and Logistics Management
Retailing and Wholesaling
Integrated Marketing Communication Strategy
Advertising, Sales, Promotion, and Public Relations
Personal Selling and Sales Management
Direct and Online Marketing: The New Marketing Model
Managing Marketing
The Global Marketplace
Marketing and Society: Social Responsibility and Marketing Ethics
Marketing in a Changing World: Creating Customer Value and Satisfaction
Strategic Planning and the Marketing Process
The Global Marketing Environment
Developing Marketing Opportunities and Strategies
Marketing Research and Information Systems
Consumer Markets and Consumer Buyer Behaviour
Business Markets and Business Buyer Behaviour
Market Segmentation, Targeting, and Positioning for Competitive Advantage
Developing the Marketing Mix
Product and Services Strategies
New Product Development and Life Cycle Strategies
Pricing Considerations and Strategies
Distribution Channels and Logistics Management
Retailing and Wholesaling
Integrated Marketing Communication Strategy
Advertising, Sales, Promotion, and Public Relations
Personal Selling and Sales Management
Direct and Online Marketing: The New Marketing Model
Managing Marketing
The Global Marketplace
Marketing and Society: Social Responsibility and Marketing Ethics
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