Task English for Hotels

目录
初级英语
第一单元 打招呼及送行
第二单元 询问公共场所
第三单元 请客人等候以及提出帮助
第四单元 打电话
第五单元 祝贺及感谢
第六单元 要求及投诉
第七单元 同情与关心
第八单元 爱好与满意
第九单元 在银行
第一部分 银行开户
第二部分 询问存款
第三部分 询问储蓄
第四部分 要求兑换钱
第十单元 在海关
第一部分 在海关
第二部分 有东西要报关吗
第三部分 为电脑缴税
第四部分 办理海关手续
第十一单元 在邮局
第一部分 寄信
第二部分 寄信
第三部分 寄包裹
第四部分 寄钱
第十二单元 在医院
第一部分 看医生
第二部分 犯胃病
第三部分 与医生约诊
第四部分 买药
第十三单元 旅行
第一部分 在飞机上
第二部分 乘火车旅行
第三部分 乘公共汽车旅行
第四部分 乘出租汽车
第十四单元 电信
第一部分 打长途电话
第二部分 国际互联网
第三部分 谈论电信
第四部分 电子商务
English Test at Preliminary Level
中级英语
Front office
Unit One At the Airport
Part One Meeting the Guest
Part Two Recognizing a Tour Group
Part Three A Brief Welcome Speech
Unit Two Room Reservations
Part One Accepting Reservations
Part Two Fully Booked
Part Three Canceling a Reservation
Unit Three Bellman
Part One Greeting a Guest on Arrival
Part Two Introducing Hotel Facilities
Part Three Baggage Delivery
Part Four Hiring a Taxi
Unit Four Reception and Check-in
Part One Checking in a Guest with Reservation
Part Two Checking in a Walk-in Guest
Part Three Changing a Room
Part Four Extending the Stay
Unit Five At the Information Desk
Part One Asking the Way
Part two Arranging a Tour Bus
Part Three City Tour
Part Four Leaving a Message
Unit Six Sales Promotions
Part One Talking about Hotel Reservations
Part Two Negotiating on Terms
Part Three Persuasive Talks
Unit Seven Public Relations
Part One Soliciting Comments and Suggestions
Part Two Arranging a News Conference
Unit Eight Front Cashier
Part One Checking Out
Part Two A Miscalculation
Part Three Foreign Currency Exchange
Unit Nine Business Center
Part One Booking Air Tickets
Part Two Sending a Fax
Part Three Sending E-mails
Part Four Explaining Time Differences
Part Five Asking for An Interpreter
Unit Ten Operator
Part One A Call from Outside
Part Two Making a Collect Call
Part Three Wake-up Call Service
Housekeeping
Unit Eleven Floor Attendant
Part One Showing a Guest to the Room
Part Two Explaining Room Facilities
Part Three Valuables Deposit
Unit Twelve Chamber Service
Part One Making up the Room
Part Two The Turn-down Service
Part Three Bringing Something on Request
Unit Thirteen Laundry Service
Part One Demanding Laundry Service
Part Two Special Instructions
Part Three Suggesting Express Laundry Service
Unit Fourteen Miscellaneous Services
Part One Shopping for Guests
Part Two Baby-sitting Service
Part Three Room Service
Part Four Repairing the TV Set
Unit Fifteen Dealing with Emergencies
Part One Guest Injured
Part Two A Sick Guest
Part Three A Small Fire
Food & Beverage
Unit Sixteen Reservations
Part One Booking Seats
Part Two Banquet Reservation
Part Three Reserving a Meeting Room
Unit Seventeen Seating Guests
Part One Seating the Guest without a Reservation
Part Two Seating the Guest with a Reservation
Unit Eighteen Chinese Food Service
Part One Chinese Food
Part Two Chinese Restaurant Service
Part Three Ordering Drink
Part Four Serving the Dish
Unit Nineteen In the Coffee Shop
Part One At Dinner Time
Part Two A Buffet Breakfast
Part Three A Continental Breakfast
Part Four An American Breakfast
Unit Twenty At the Bar
Part One Chinese Liquors and Wines
Part Two Mixing Cocktail
Unit Twenty-one Room Service
Part One Ordering Room Service
Part Two Sending the Room Service Order
Unit Twenty-two Ways of Paying
Part One Signing the Bill
Part Two Paying with Credit Card
Part Three Explaining the Bill
Part Four Explaining the Credit Limit
Unit Twenty-three Guest Complaints
Part One Changing a Dish
Part Two Complaining about the Dishes
Unit Twenty-four A Birthday Party
Shopping
Unit Twenty-five At the Textile and Knitwear Counter
Part One Buying Chinese Silk Fabrics
Part Two Buying T-shirts
Part Three Fashion
Unit Twenty-six At the Jewelry and Crafts Counter
Part One Recommending Traditional Chinese Crafts
Part Two Jewelry
Part Three Recommending Typical Chinese Toys
Unit Twenty-seven At the Medicine and Foodstuff Department
Part One Chinese Tea
Part Two Chinese Medicine and Tonics
Part Three Chinese Local Flavor Food
Unit Twenty-eight At Chinese Arts and Statlonery Department
Part One Chinese Seal Cutting,Calligraphy and Paintings
Part Two The Four Treasures of Study
Part Three Packaging and Shipping
Health and Recreation
Unit Twenty-nine At the Health Center
Part One Talking about Health Club Facilities
Part Two Sauna
Part Three At the Indoor Swimming Pool
Unit Thirty In the Beauty salon
Part One At the Barber's
Part Two A Cold Wave
Unit Thirty-one Recreation
Part One At the Ball Room
Part Two Karaoke Bar
Part Three Mahjong
Part Four Bowling
English Test at Intermediate Level
Bibliography